Senior Supporter Experience Lead - Data-Driven Fundraising

Scope; Greater London; Hybrid; GBP 37,000 - 45,000; Full time

Benefits offered by this job

27 days holiday

Hybrid/remote working

Pay progression 6 months

Company pension

Training and development

Discounts

Job summary

Scope is seeking a Senior Supporter Experience Specialist to shape how we engage and retain financial supporters. You will use insights to improve journeys, maximise long-term value and align with Scope's mission to create an equal future for disabled people.

You will lead email marketing campaigns, manage audiences and collaborate with fundraising teams, while mentoring the Supporter Experience Executive and building strong agency partnerships.

Qualifications

• Experience in fundraising, supporter experience or customer engagement.
• Experience developing and delivering successful email marketing and engagement campaigns.
• Strong analytical skills and the ability to use data and insight to drive decisions.
• Experience managing multiple stakeholders and building effective working relationships.
• Knowledge of email marketing platforms, customer relationship management systems and audience segmentation.
• Experience supervising, coaching or developing colleagues.
• Strong organisational skills with excellent attention to detail.
• A passion for creating great supporter experiences and continuously improving performance.

Responsibilities

• Lead the development and continuous improvement of Scope's supporter experience and journey strategy.
• Use insight and data to identify opportunities to improve supporter engagement, retention and lifetime value.
• Lead email marketing and engagement campaigns, including planning, delivery, reporting and optimisation.
• Oversee audience management, segmentation, testing and personalisation activity.
• Build strong relationships across fundraising teams, providing specialist advice and support on supporter engagement.
• Manage agency relationships and ensure campaigns are delivered to high standards.
• Line manage and develop the Supporter Experience Executive, providing coaching, support and development opportunities.

Skills

Experience in fundraising, supporter

Email marketing campaigns

Data-driven decisions

Stakeholder management

CRM systems

Audience segmentation

Coaching employees

Organisational skills

Passion for supporter experience

Tools

CRM platforms

Job description

Scope is seeking a Senior Supporter Experience Specialist to shape how we engage and retain financial supporters. You will use insights to improve journeys, maximise long-term value and align with Scope's mission to create an equal future for disabled people.

You will lead email marketing campaigns, manage audiences and collaborate with fundraising teams, while mentoring the Supporter Experience Executive and building strong agency partnerships.