Supporter Experience Coordinator

The Children's Society; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

36 days' annual leave

Enhanced maternity/paternity leave

Pension matching up to 8%

Free counselling service

2 days volunteering per year

Career development opportunities

Job summary

The Children's Society is seeking a customer service-oriented team player to join the Supporter Experience Team in Greater London. You will handle donations, answer questions from supporters and the public via telephone, email and social media, and work with colleagues across the organisation to help deliver our charitable aims.

This busy role requires empathy with children and young people, reliability, and a collaborative approach in a charity environment.

Qualifications

• Passion for customer service or charity supporter care.
• Willingness to work as part of a team.
• Good literacy and numeracy, basic computer/database skills (training provided).
• Friendly, hard-working attitude.
• Empathy with children and young people in difficult experiences.

Responsibilities

• Answer questions from supporters and the public via phone, email and social media.
• Process donations, and open and bank post as part of the Supporter Experience Team.
• Work with colleagues across the organisation to deliver charitable aims.

Skills

Customer service

Team player

Literacy & numeracy

Computer basics

Empathy with children

Tools

CRM - Dynamics

Job description

About the role

As this role sits within our Social Impact Domain, you'll play a key part in our Supporter Experience Team. We process and thank donations received, open and bank post, answer questions for supporters and members of the public via channels such as over the telephone, email and via social media and work closely with colleagues all over the organisation to deliver our charitable aims.

This is an ideal job for someone who is passionate about customer service and helping our charity engage with our supporters - you may be someone wanting to start their career in in the sector, or someone who is an established professional in this space, wanting to work in a busy team for a great organisation'.

We're looking for a team orientated, friendly and kind person to join our dynamic, ambitious team. A key part of this role will be your ability to work with supporters, members of the public and colleagues as part of a busy customer service environment, helping us deliver meaningful change.

Key Skills and Competencies

The required skills and competencies for this role are:

• A passion for Customer Service or charity Supporter Care
• Be willing to work as part of a team
• Good basic literacy and numeracy skills and basic knowledge of how to use computers and databases (training will be provided!)
• A friendly, hard-working attitude.
• Empathy with children and young people going through difficult experiences.

It would also be an advantage if you have any of the following skills and competencies:

• Experience in a Supporter Care team in the charity sector
• Experience of working to service level agreements or within atargets driven environment
• Knowledge of CRM systems i.e. Dynamics
• Fundraising Regulation knowledge

• 36 days' annual leave, inclusive of flexible bank holidays, increasing with length of service
• Enhanced maternity/paternity leave
• We match up to 8% pension
• Free counselling service
• Opportunities to develop and widen your skills
• 2 days of paid volunteering time per annum to support another part of the organisation

About us

The Children's Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need.

Our Social Impact domain is built on shared values, diverse perspectives, and a flexible, people-first approach. We work as one team, building strong relationships across the organisation to drive meaningful change for children and young people. With trust, wellbeing, and collaboration at the heart of how we work, you'll join a culture that supports you to make a real and lasting difference, helping us move closer to our mission of improving the lives of children and young people.