Supporter Experience & Engagement Coordinator

The Children's Society; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

36 days' annual leave

Enhanced maternity/paternity leave

Pension matching up to 8%

Free counselling service

2 days volunteering per year

Career development opportunities

Job summary

The Children's Society is seeking a customer service-oriented team player to join the Supporter Experience Team in Greater London. You will handle donations, answer questions from supporters and the public via telephone, email and social media, and work with colleagues across the organisation to help deliver our charitable aims.

This busy role requires empathy with children and young people, reliability, and a collaborative approach in a charity environment.

Qualifications

• Passion for customer service or charity supporter care.
• Willingness to work as part of a team.
• Good literacy and numeracy, basic computer/database skills (training provided).
• Friendly, hard-working attitude.
• Empathy with children and young people in difficult experiences.

Responsibilities

• Answer questions from supporters and the public via phone, email and social media.
• Process donations, and open and bank post as part of the Supporter Experience Team.
• Work with colleagues across the organisation to deliver charitable aims.

Skills

Customer service

Team player

Literacy & numeracy

Computer basics

Empathy with children

Tools

CRM - Dynamics

Job description

The Children's Society is seeking a customer service-oriented team player to join the Supporter Experience Team in Greater London. You will handle donations, answer questions from supporters and the public via telephone, email and social media, and work with colleagues across the organisation to help deliver our charitable aims.

This busy role requires empathy with children and young people, reliability, and a collaborative approach in a charity environment.