Supporter Care & Fundraising Assistant

Army Benevolent Fund; Greater London; Hybrid; GBP 32,000 - 34,000; Full time

Benefits offered by this job

30 days’ holidays

Flexible and hybrid working

Employee wellbeing programme

Annual Health Assessments

Pension scheme

Job summary

The Army Benevolent Fund is looking for a Supporter Care & Fundraising Assistant to enhance supporter engagement and manage fundraising administration. This role requires previous experience in supporter care and strong communication skills.

This full-time position offers hybrid working from the office in Victoria, London, along with a salary of £32,929 per annum and various benefits including 30 days of holidays and pension scheme.

Qualifications

• Experience in supporter care within a charitable organisation.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Experience with CRM databases or similar systems.

Responsibilities

• Deliver excellent supporter care via phone, email, and events.
• Support legacy administration and Individual Giving projects.
• Process donations, Gift Aid claims, and financial administration.
• Maintain accurate supporter records in CRM systems.

Skills

Supporter care

Fundraising administration

CRM systems

Communication skills

Organizational skills

Tools

Microsoft Office

Salesforce

Job description

Supporter Care & Fundraising Assistant

We have an exciting opportunity for a Supporter Care & Fundraising Assistant with experience in supporter care, fundraising administration and CRM systems to join our team at The Army Benevolent Fund (ABF). This role is known internally as a Gift in Wills & Supporter Care Assistant.

If you've also worked in the following roles, we'd also like to hear from you: Donor Care Assistant, Fundraising Administrator, Legacy Administration Assistant, Charity Administrator, Fundraising Coordinator, Fundraising Assistant, Individual Giving Assistant, Legacy Fundraising Assistant

SUPPORTING STATEMENT REQUIRED: A Supporting Statement is required with your CV to be considered for this vacancy. The supporting statement should highlight your skills and experience that are relevant to this role and explain why you would make an ideal candidate for this position.

SALARY: £32,929 per annum + Benefits

LOCATION: Hybrid working from the office in Victoria, London (minimum 2 days) and the remainder from home

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 hours per week

JOB OVERVIEW

We have a fantastic new job opportunity for a Supporter Care & Fundraising Assistant to join The Army Benevolent Fund (ABF).

As a Supporter Care & Fundraising Assistant you will support one of our largest fundraising income streams, helping to deliver excellent supporter care while assisting with Gifts in Wills, Individual Giving activities and fundraising administration.

The Supporter Care & Fundraising Assistant will manage supporter enquiries, donation processing, Gift Aid administration, CRM database updates, reporting, newsletters and events, while developing knowledge of Gifts in Wills fundraising with support from the wider team.

ABOUT US

The Army Benevolent Fund (ABF) is the Army’s national charity, supporting soldiers, veterans, and their immediate families in times of need. Founded in 1944, our purpose is to provide a lifetime of support to serving soldiers, former soldiers, and their families when they are in need, ensuring they can avoid hardship and enjoy independence and dignity. The Charity operates a regional structure across England, Scotland, Wales, and Northern Ireland, with its central office in London.

DUTIES

• Supporter Care: Deliver excellent service to supporters by telephone, email and at fundraising events, recording all interactions accurately on the CRM database
• Fundraising Administration: Support the Gifts in Wills Manager with legacy administration, stewardship activities and Individual Giving projects
• Donation Processing: Process donations, Gift Aid claims and financial administration accurately whilst supporting reconciliation activities
• Database Management: Maintain accurate supporter records, reports and fundraising information using CRM systems
• Marketing Support: Assist with newsletters, Mailchimp campaigns and supporter journey communications
• Administrative Support: Proofread documents, process invoices and provide administrative support across the Individual Giving team
• Events: Attend fundraising events and work collaboratively with regional teams to promote Gifts in Wills and supporter engagement

CANDIDATE REQUIREMENTS

ESSENTIAL

• Previous experience of Supporter Care within a charitable organisation
• Previous experience working in an office environment
• Excellent written and verbal communication skills
• Good IT skills including Microsoft Word, Excel, Outlook and PowerPoint
• Experience using CRM databases or similar systems
• Excellent organisational and time management skills
• High attention to detail
• Able to handle confidential and sensitive information professionally

DESIRABLE

• Experience promoting Gifts in Wills or legacy fundraising
• Experience using Salesforce
• An affinity with the organisation's charitable purpose
• Willingness to travel throughout the UK as required

BENEFITS

• 30 days’ holidays, plus bank holidays
• Flexible and hybrid working (minimum two days per week in the office)
• Employee wellbeing and assistance programme (EAP)
• Annual Health Assessments via Healthshield
• Time off in lieu for volunteering at company events (TOIL)
• Perkbox benefits
• Pension scheme - after successful probation
• Income Protection – after successful probation
• Death in Service – after successful probation
• Annual pay reviews
• Annual leave purchase scheme

The Army Benevolent Fund (ABF) is an Equal Opportunities Employer

NO AGENCIES PLEASE