Individual Giving and Supporter Care Assistant

CharityJob; Greater London; On-site; GBP 30,000 - 36,000; Full time

Job summary

Prospectus is delighted to be working with our client to recruit for an Individual Giving and Supporter Care Assistant for the Army's national charity. The role is permanent, paying £32,929 per annum, and will be based in London with hybrid working from offices in Victoria.

Key duties include processing donor donations, handling supporter queries by email, post and phone, and assisting the Individual Giving Manager with invoices and filing. We welcome applicants from all backgrounds.

Qualifications

• Excellent verbal communication and phone manner with confidence communicating with a wide range of people at all levels.
• Strong written communication skills with fluent writing style and good command of English.

Responsibilities

• Processing donor donations.
• Answering supporter queries on email, in writing, and over the phone.
• Assisting the Individual Giving Manager with their work, processing invoices, and maintaining filing systems for supporter correspondence & records.

Skills

Verbal communication

Phone manner

Written communication

Job description

Prospectus is delighted to be working with our client to help them recruit for an Individual Giving and Supporter Care Assistant. The organisation is the Army's national charity, here for soldiers, past and present, and their families for life. Last year we supported over 75,000 soldiers, veterans and their families through this work including by funding 86 charities.

This is a permanent role paying a salary of £32,929 per annum. The postholder will be working in a hybrid model from their offices in Victoria, London.

Responsibilities

• Processing supporter donations.
• Answering supporter queries on email, in writing, and over the phone.
• Assisting the Individual Giving Manager with their work, processing invoices, and maintaining filing systems for supporter correspondence & records.

Qualifications

• Excellent verbal communication and phone manner and confidence in communicating with a wide range of people at all levels.
• Good written communication skills, with a fluent writing style and good knowledge and practical use of the English language.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application.

We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Ariha Semontee at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.