Supporter Care & Events Officer

Church Mission Society; Oxford; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

Join a leading organization committed to mission work as a key member of the fundraising and communications team. You will handle donor inquiries, engage supporters, and help achieve vital fundraising goals while working in a supportive environment that values development and safeguarding.

Benefits

Generous pension contribution

36 days of annual leave

Employee assistance program

Wellbeing coffee mornings

Menopause support

Volunteer days

Family emergency leave days

Retreats and resources for prayer life

Qualifications

• Proven experience in a customer/supporter-facing environment.
• Skills in telephoning to achieve results.
• Administrative competence.

Responsibilities

• Handle inquiries as the first point of contact.
• Engage supporters and churches to encourage giving.
• Contribute significantly to CMS's mission work.

Skills

Communication

Customer Care

Event Management

Job description

Job Description

Do you have outstanding communication, events, and customer care skills? Are you ready to bring delight to donors and help a busy team achieve key fundraising goals?

• Permanent, full-time: 35 hours a week over five days. We are open to some flexibility on hours.

• Hybrid working: up to 40% home working.

• Starting salary: £30,925 per annum with a generous pension contribution, up to 10% employer contribution.

• 36 days of annual leave: pro rata (including bank holidays), plus enhanced paid leave for sickness, maternity, paternity, and adoption.

• Rewards and wellbeing package:

• Access to 24/7 employee assistance program with qualified counselors
• Wellbeing coffee mornings
• Menopause support
• Up to three volunteer days a year
• Up to three family emergency leave days a year
• Retreats and resources for prayer life

We welcome applications from everyone, especially individuals from minority groups, as they are currently underrepresented in our organization at this level. All appointments are made based on skill, experience, and potential, as outlined in the job description and person specification.

Your role

Church Mission Society is passionate about God’s mission and aims to see more people become followers of Jesus. As part of the fundraising and communications team, you will delight donors by handling inquiries as the first point of contact and proactively engaging supporters and churches to encourage giving and involvement. Your role will significantly contribute to CMS's mission work.

The organization you’ll be joining

CMS is composed of people passionate about mission and committed to helping people follow Jesus. For over 200 years, CMS has led in global mission, living out the gospel, transforming lives and communities. Joining CMS means becoming part of an organization renewed with a vision to make disciples of Jesus among marginalized communities both in the UK and globally.

What you’ll need to succeed

The ideal candidate will have proven experience in a customer/supporter-facing environment, with skills in telephoning to achieve results and administrative competence. It is essential to be in sympathy with CMS’s values and aims. Further details are available in the downloadable job description and person specification on the CMS website.

Our commitment to you

Our core values—pioneering, relational, faithful, and evangelistic—are central to our work. We ensure every staff member is valued, supported, and encouraged to develop their skills. We are committed to safeguarding and protecting all individuals we serve, including staff, volunteers, and partners, following our Safeguarding Policy and SCHR Misconduct Disclosure Scheme.

Closing date

Applications must be received by midnight on Sunday, 25 May. Interviews are scheduled for Tuesday, 3 June at CMS House, Oxford.

To apply

Please submit your application form and CV via our website or by post to HR Team, Church Mission Society, Watlington Road, Oxford OX4 6BZ. CVs will only be considered when sent with a completed application form, available for download on our website.