Supporter Care Assistant x 2 - Glasgow or Hammersmith

South West Community Chaplaincy; Glasgow; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

South West Community Chaplaincy is seeking a Supporter Care Assistant to provide empathetic donor support, handling calls and emails, and signposting people to Maggie's and cancer support.

You will work with fundraising and finance to record income in the CRM, and travel within the UK as needed. Your base will be Glasgow or London depending on location, with London Weighting applying if based in London. Interviews will be held on Tue 10 and Thu 12 November.

Job description

Please note that the salary advertised does not include London Weighting, however, this will apply if the post holder is based in our Hammersmith office.

This fast-paced varied role provides our donors and fundraisers with excellent, sector leading supporter care which builds supporter loyalty and contributes to the delivery of high-quality, innovative communications.

As a Supporter Care Assistant, you will sensitively and empathetically handle calls and e-mails from people with cancer and their friends and family signposting them to their nearest Maggie's and the cancer support we provide.

The role works closely with our fundraising and finance teams to accurately record and approve income from a variety of streams (BACs, cash, cheque, fundraising platforms, DDs etc.) onto our Charity CRM database.

Regular out-of-office work and UK travel is required. Your main base will be either our Glasgow or London office depending on candidates preferred location.

Please note that interviews will take place on Tuesday 10 and Thursday 12 November.

Please see the attached job description for further details.