Supporter Care Assistant x 2 - Glasgow or Hammersmith

Maggies; Glasgow, Greater London; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Centre visits

Orientation week

Holiday entitlement

Pension scheme

Travel and cycle loans

Eye care expenses

Job summary

Maggie’s is hiring two Supporter Care Assistants for Glasgow or Hammersmith. The role involves handling donor and fundraiser communications and recording income via our CRM, with travel to the UK as needed.

Salary ranges £27,728–£30,162 per year, with London Weighting applying if based in Hammersmith. You will manage supporter enquiries, signpost to Maggie’s services, and work closely with fundraising and finance teams to ensure accurate donations processing and reporting.

Qualifications

• Educated to Higher/A Level or equivalent professional experience.
• At least 1 year in supporter care or customer service.
• Experience with data input and database use.
• Experience meeting targets and KPIs within tight deadlines.
• Good understanding of GDPR and mailing preferences.

Responsibilities

• Deliver excellent supporter care via inbound/outbound calls and email.
• Manage enquiries from supporters, cancer patients, families and volunteers.
• Maintain professional relationships and add value to the supporter experience.
• Record and verify donations accurately on the CRM and ensure correct attribution.
• Acknowledge donations and process gift aid where appropriate with audit trails.
• Coordinate with Finance for accurate records and best practices.

Skills

Customer service

Data entry

GDPR awareness

Education

Higher/A Level or equivalent

Job description

Supporter Care Assistant x 2 - Glasgow or Hammersmith

Application Deadline: 1 November 2026

Department: Donor Support Services

Employment Type: Full Time

Location: Glasgow or Hammersmith office

Reporting To: Jill Alexander

Compensation: £27,728 - £30,162 / year

Description

Please note that the salary advertised does not include London Weighting, however, this will apply if the post holder is based in our Hammersmith office.

This fast-paced varied role provides our donors and fundraisers with excellent, sector leading supporter care which builds supporter loyalty and contributes to the delivery of high-quality, innovative communications.

As a Supporter Care Assistant, you will sensitively and empathetically handle calls and e-mails from people with cancer and their friends and family signposting them to their nearest Maggie's and the cancer support we provide.

The role works closely with our fundraising and finance teams to accurately record and approve income from a variety of streams (BACs, cash, cheque, fundraising platforms, DDs etc.) onto our Charity CRM database.

Regular out-of-office work and UK travel is required. Your main base will be either our Glasgow or London office depending on candidates preferred location.

Please note that interviews will take place on Tuesday 10 and Thursday 12 November.

Key responsibilities

• Deliver excellent supporter care and agreed stewardship journeys to our donors, fundraisers and event participants through effective communication via inbound/outbound calls and e-mail. Identifying opportunities to steward and maximise the lifetime value of that supporter.
• Manage and respond to a wide range of enquiries from supporters, people with cancer and their friends and family, volunteers, centre fundraising staff and third-party suppliers.
• Remain professional and helpful at all times in order to develop and sustain supporter relationships whilst adding value to the supporter’s experience.
• Ensure accurate banking and recording of all donations to Maggie's. Including processing income from a variety of online fundraising platforms to ensure funds are attributed to the correct donors and mailing preference applied to donors records on our database.
• Thank donations via email, letter and telephone appropriately, ensure that requests to gift aid those donations are included where appropriate and a clear financial audit trail is provided to our finance team.
• Liaise with Maggie's Finance team to ensure that accurate financial records are maintained & financial best practices are adhered to.

A full list of responsibilities can be found in the attached job description.

Skills, knowledge and expertise

• Educated to Higher/A Level or equivalent professional experience in a related field
• A minimum of 1 year’s experience in supporter care/customer service.
• Experience of data input and general use of databases.
• Experience working to, and delivering, targets & KPI’s within tight and shifting deadlines.
• Excellent planning, organisational and time management skills.
• Proven ability to work under minimal supervision and act on own initiative when necessary.
• Good understanding of GDPR and how to record supporter mailing preferences.

Job benefits

• You’ll spend time at one of our incredible centres to experience our programme of support and see first-hand the difference we can make.
• A structured Orientation week will cover everything you need to get settled in your new role.
• Holiday entitlement that helps you create a manageable work life balance.
• Generous sick leave cover.
• A supportive and friendly working environment.
• Tailored learning and development opportunities.
• Kitchen facilities with free tea, coffee and fruit bowl.
• Workplace pension and free financial advice from an independent financial advisor to help you plan for your future.
• Option to keep a pre-existing NHS pension if eligible.
• Travel and cycle loans.
• Eye test expenses and money towards glasses.
• Enhanced maternity pay.
• Our buddy system links you with a colleague to give you extra support in your first few months.
• Facilitated stress management courses and access to our clinical psychologists for support.