Supporter Care Assistant x 2 - Glasgow or Hammersmith

Maggie's Centres; Glasgow; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Centre visits

Orientation week

Holiday entitlement

Sick leave

Pension and financial advice

Travel and cycle loans

Eye test expenses

Enhanced maternity pay

Buddy system

Learning and development

Job summary

Maggie’s Centres is seeking a dedicated Supporter Care Assistant to join our Donor Support Services. Based in Glasgow or our Hammersmith office, you will handle donor inquiries by phone and email, record donations accurately, and coordinate with Finance to ensure financial integrity.

Regular travel to UK locations may be required. You will work closely with fundraising and finance teams to signpost supporters to Maggie’s and the cancer support we provide, helping to build loyalty and deliver

Qualifications

• 1 year experience in supporter care or customer service.
• Experience with data input and databases.
• Experience delivering against targets and KPIs under tight deadlines.
• Excellent planning, organisational and time management skills.
• Ability to work with minimal supervision and take initiative.
• Understanding of GDPR and recording mailing preferences.

Responsibilities

• Deliver excellent supporter care and stewardship journeys to donors, fundraisers and event participants via calls and emails.
• Respond to enquiries from supporters, people with cancer and their networks and volunteers.
• Maintain professional, helpful interactions to sustain relationships and add value to the supporter experience.
• Ensure accurate banking and recording of all donations; process income from online platforms and attribute to donors.
• Acknowledge donations by email/letter/phone; apply Gift Aid where appropriate and provide clear financial audit trails.
• Coordinate with Finance to maintain accurate financial records and best practices.

Skills

Supporter care

Customer service

Data entry

Target/KPI focus

Planning and organisation

Independent work

GDPR knowledge

Education

Higher/A Level or equivalent professional experience

Tools

CRM/database software

Job description

Description

Please note that the salary advertised does not include London Weighting, however, this will apply if the post holder is based in our Hammersmith office.

Application Deadline: 1 November 2026

Department: Donor Support Services

Location: Glasgow or Hammersmith office

Compensation: £27,728 - £30,162 / year

Description

Please note that the salary advertised does not include London Weighting, however, this will apply if the post holder is based in our Hammersmith office.

This fast-paced varied role provides our donors and fundraisers with excellent, sector leading supporter care which builds supporter loyalty and contributes to the delivery of high-quality, innovative communications.

As a Supporter Care Assistant, you will sensitively and empathetically handle calls and e-mails from people with cancer and their friends and family signposting them to their nearest Maggie’s and the cancer support we provide.

The role works closely with our fundraising and finance teams to accurately record and approve income from a variety of streams (BACs, cash, cheque, fundraising platforms, DDs etc.) onto our Charity CRM database.

Regular out-of-office work and UK travel is required. Your main base will be either our Glasgow or London office depending on candidates preferred location.

Please note that interviews will take place on Tuesday 10 and Thursday 12 November.

Key responsibilities

• Deliver excellent supporter care and agreed stewardship journeys to our donors, fundraisers and event participants through effective communication via inbound/outbound calls and e-mail. Identifying opportunities to steward and maximise the lifetime value of that supporter.
• Manage and respond to a wide range of enquiries from supporters, people with cancer and their friends and family, volunteers, centre fundraising staff and third‑party suppliers.
• Remain professional and helpful at all times in order to develop and sustain supporter relationships whilst adding value to the supporter’s experience.
• Ensure accurate banking and recording of all donations to Maggie's. Including processing income from a variety of online fundraising platforms to ensure funds are attributed to the correct donors and mailing preference applied to donors records on our database.
• Thank donations via email, letter and telephone appropriately, ensure that requests to gift aid those donations are included where appropriate and a clear financial audit trail is provided to our finance team.
• Liaise with Maggie's Finance team to ensure that accurate financial records are maintained & financial best practices are adhered to.

A full list of responsibilities can be found in the attached job description.

Skills, knowledge and expertise

• Educated to Higher/A Level or equivalent professional experience in a related field
• A minimum of 1 year’s experience in supporter care/customer service.
• Experience of data input and general use of databases.
• Experience working to, and delivering, targets & KPI’s within tight and shifting deadlines.
• Excellent planning, organisational and time management skills.
• Proven ability to work under minimal supervision and act on own initiative when necessary.
• Good understanding of GDPR and how to record supporter mailing preferences.

Job benefits

• You’ll spend time at one of our incredible centres to experience our programme of support and see first‑hand the difference we can make.
• A structured Orientation week will cover everything you need to get settled in your new role.
• Holiday entitlement that helps you create a manageable work life balance.
• Generous sick leave cover.
• A supportive and friendly working environment.
• Tailored learning and development opportunities.
• Kitchen facilities with free tea, coffee and fruit bowl.
• Workplace pension and free financial advice from an independent financial advisor to help you plan for your future.
• Option to keep a pre-existing NHS pension if eligible.
• Travel and cycle loans.
• Eye test expenses and money towards glasses.
• Enhanced maternity pay.
• Our buddy system links you with a colleague to give you extra support in your first few months.
• Facilitated stress management courses and access to our clinical psychologists for support.