Supporter Care and Events Fundraiser

The Haven Wolverhampton; Wolverhampton; Hybrid; GBP 21,000 - 32,000; Full time

Job summary

The Haven Wolverhampton is seeking an experienced Fundraiser to join our team, raising funds to support women and children who have experienced domestic abuse. The role covers supporter care, donor journeys and coordinating charity events such as Golf Days and Galas, with a focus on building lasting relationships and delivering impactful fundraising campaigns.

The successful candidate will manage events from planning to delivery, oversee donor databases, generate insights from income data and

Qualifications

• Experience of building meaningful relationships with individuals, groups and businesses.
• Experience of planning and running events and coordinating with multiple suppliers and stakeholders.
• Excellent interpersonal and communication skills, with the ability to inspire our supporters.
• Strong organisational skills with the ability to manage multiple projects and deadlines.
• Experience creating donor journeys and engagement campaigns to drive giving and loyalty.
• Ability to leverage CRM to monitor donor behaviour, track income and generate insights.
• Produce regular reports to inform decision-making and demonstrate impact.

Responsibilities

• Develop and maintain long-term relationships with supporters and partners.
• Plan, organise and attend Haven events (Golf Days, Galas, networking events).
• Provide guidance to supporters on arranging third-party fundraising activities.
• Monitor income and expenditure; ensure donations are properly accounted for and acknowledged.
• Maintain accurate supporter records in the CRM and generate engagement insights.
• Represent The Haven Wolverhampton at events in the local area and online.

Skills

Relationship building

Event management

Communication skills

Organisational skills

Donor journeys

CRM data management

Stakeholder engagement

Report generation

Driving licence

Tools

CRM system

Job description

Line Manager: Head of Fundraising and Engagement

Location: The Haven Wolverhampton (Hybrid, minimum of 2 days per week in Head Office)

Status: This is an initial 12-month fixed-term position, with the possibility of a permanent opportunity thereafter. Full Time (37.5 hours per week)

About Us

The Haven Wolverhampton is a Women’s Aid organisation and the city’s leadingprovider of domestic abuse and sexual violence support services for women and children. Everything we do is rooted in one purpose:we support victim-survivors to beseen, heard and safe.

Violence Against Women and Girls is a global crisis.Nearlyonein three womenwill experience partner or sexual violence in their lifetime. In England and Wales alone,2.2 million womenexperienced domestic abuse in the year ending March 2025, and here in the West Midlands, more than6,800 childrenwere affected by domestic abuse between 2022 and 2024.

Job Purpose

We are seeking an experienced, proactive and organised Fundraiser to join our team, raising funds to support women and children who have experienced domestic abuse.

The successful candidate will enjoy working in many areas of fundraising, creating bespoke supporter journeys for all our donors from regular givers to community groups.

The Supporter Care and Events Fundraiser will help and advise our supporters who are arranging events on The Haven’s behalf giving guidance on making sure they are maximizing their fundraising. Support events and third-party fundraising activity to be delivered safely, appropriately and in line with relevant fundraising, safeguarding, health and safety and organisational requirements. The Fundraiser will help organise our Haven events such as Golf Days, Galas and networking events providing clear and timely information to attendees, organising dietary requirements, thank you gifts etc. The Fundraiser will also attend events in the local area organised by our supporters to help with raising awareness about our work and why we need support.

It is crucial the candidate can develop long term relationships, particularly with those taking on challenge events for us and those donating to us for the first time.

The candidate will be part of a supportive team but will attend events independently and account manage many different partnerships. They will also monitor and manage income and expenditure ensuring all donations are accounted for and thanked.

Person Specification

• Experience of building meaningful relationships with individuals, groups and businesses.
• Experience of event organising events and communicating with multiple suppliers and stakeholders.
• Excellent interpersonal and communication skills, with the ability to inspire our supporters.
• Excellent organisational skills with the ability to manage multiple projects simultaneously including our Haven events and third party event portfolio.
• Support the creation of compelling donor journeys and engagement campaigns that inspire giving and loyalty.
• Maintain accurate and up-to-date supporter records within the CRM, including engagement, income and communication preferences, and use supporter data to inform stewardship and engagement activity.
• Knowledge of, or willingness to develop knowledge of, the Code of Fundraising Practice, data protection requirements and other relevant fundraising legislation and good practice.
• Ability to leverage our CRM system to monitor donor behaviour, track income, and generate actionable insights.
• Produce regular reports to inform decision-making and demonstrate impact.
• Experience of building and supporting relationships with individuals, groups or organisations;
• Strong written and verbal communication skills;
• Strong organisational skills and the ability to manage competing deadlines;
• Experience of supporting or delivering events;
• Confidence working independently and representing an organisation;
• Good IT/digital skills and accurate record keeping;
• Willingness and ability to work occasional evenings/weekends and travel independently for events. Therefore a driving license and access to a car is essential and
• Commitment to The Haven’s values.
• Knowledge of the Code of Fundraising Practice;
• Knowledge of third-party/community fundraising compliance; and
• Gift in Kind experience.

Additional Information

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

• Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.