Supporter and Engagement Officer

JR United Kingdom; England; Remote; GBP 25,000 - 35,000; Full time

Job summary

A prominent national charity seeks a Supporter Engagement Officer to build strong relationships with supporters in Dorset. This full-time role involves providing excellent service to donors, enhancing fundraising efforts, and managing volunteer teams to maximize community engagement in charity initiatives. Ideal candidates will possess strong communication skills and relevant experience in fundraising or customer service.

Qualifications

• Strong communication skills, both written and verbal.
• Customer service, supporter care, or fundraising experience.
• Familiarity with fundraising principles and practices.

Responsibilities

• Act as the primary point of contact for charity funding.
• Manage collection boxes and coordinate fundraising activities.
• Lead and manage a team of volunteers.

Skills

Interpersonal skills

Communication

Organizational skills

Attention to detail

Education

Experience in customer service or fundraising

Tools

Microsoft Office

CRM/database systems

Engagement platforms

Job description

Social network you want to login/join with:

Supporter and Engagement Officer, dorset

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Client:

Harris Hill Charity Recruitment Specialists

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Harris Hill are delighted to be working with a national charity to recruit a Supporter Engagement Officer in order to play a crucial role in fostering lasting relationships with the charity supporters across Dorset.

You will provide exceptional service to donors, volunteers, and community fundraisers, ensuring that their engagement with the charity is meaningful and rewarding. You will be at the heart of the charity fundraising efforts.

As a Supporter Engagement Officer you will:

• Act as the primary point of contact for charity within the Dorset community, promoting the charity and maximising income opportunities.
• Provide top-quality stewardship for supporters, ensuring they feel appreciated and valued.
• Identify and pursue new opportunities for income growth in line with the charity’s strategy.
• Manage and coordinate collection boxes across Dorset, working closely with fundraising officers and finance teams.
• Collaborate with local community groups to support and promote fundraising activities.
• Develop and deliver engagement activities, including newsletters, events, and personal acknowledgements, to thank, update, and inspire supporters.
• Lead and manage a team of volunteers across Dorset, recruiting, training, and providing ongoing support.
• Work alongside volunteers to engage with and expand local fundraising initiatives.
• Deliver compelling talks about the charity to different audiences, adapting your approach to ensure maximum engagement.

To be successful, you must have experience:

• Strong interpersonal and communication skills, both written and verbal.
• Experience in customer service, supporter care, or fundraising.
• Excellent organisational and time-management abilities.
• Attention to detail and the ability to handle sensitive information with confidentiality.
• Proficiency in Microsoft Office and CRM/database systems.
• Previous experience in the charity sector.
• Knowledge of fundraising principles and best practices.
• Experience using supporter engagement platforms or email marketing tools.

Contract type: Full-time, permanent

Location- Candidate must be based in Dorset, remote

If this sounds like you, then please do get in touch ASAP!

Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.