Supported Living Manager

Hertfordshire County Council; Bushey; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Disability Confident employer

Interview guarantee for disabled

Job summary

Hertfordshire County Council is seeking an experienced Service Manager to oversee Manor House Supported Living and related services for adults with learning disabilities. You will ensure safe, compliant delivery, staff supervision, and effective liaison with social work teams and health professionals.

Key duties include staff development, policy implementation, and recruitment in line with regulatory standards.

Qualifications

• RQF (Formerly QCF) Level 4 in Health and Social Care or equivalent.
• Full driving license.
• Managerial experience in a social care setting.
• Experience with regulatory and inspection frameworks (CQC, PAMMS).
• Experience with adults with disabilities.
• Experience with grievances, ill health, and disciplinary procedures.

Responsibilities

• Oversee operational management of services for adults with learning disabilities.
• Lead staff development, performance, and career plans.
• Ensure safe, compliant delivery meeting CQC requirements.
• Develop policies, procedures and operational systems.
• Recruitment and induction of staff in line with standards.

Skills

Managerial experience

Regulatory awareness

Communication with teams

Education

RQF Level 4 Health & Social Care

Tools

Regulatory frameworks (CQC, PAMMS)

Job description

We are currently looking to offer this opportunity to a person who has some managerial experience and wants to further their career. The manager oversees the operational management of these services, working collaboratively to better the lives of the people we support. As the manager, you will be accountable for ensuring safe and effective delivery of the service and will be responsible for meeting required standards of staffing, in accordance with the Health & Social Care Act 2008 (Regulated Activities) Regulations 2014. About the role To manage support for adults with learning disabilities whilst taking responsibility for all practice and ongoing support planning, ensuring all staff are aware of and meet the requirements of the Care Quality Commission. Lead effective communication and liaison with Social Work Teams, Community Learning Disability Teams (CLDT), Health Professionals, Housing Association, other service managers, and transition teams working with young adults. Developing and empowering staff to support adults with learning disabilities of which, some will have other needs, such as physical disabilities and some with other complex needs. You will monitor staff performance, provide support, recognise talent, and implement appropriate individual career and development plans. Responsible for advising on and developing policies, procedures, and operational systems to reflect the aims and objectives of the service. Responsible for personnel and employee relations, including grievances, ill health, and disciplinary procedures. Responsibility for the recruitment and induction of all staff in line with the General Social Work Council Code of Practice and Care Standards Act 2000.

Essential:

• RQF (Formerly QCF) Level 4 in Health and Social Care or equivalent.
• Full driving license
• Managerial experience in a social care setting
• Experience of working within regulatory and inspection frameworks i.e. CQC or PAMMS
• Experience working with adults with disabilities
• Experience with grievances, ill health, and disciplinary procedures

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding This role has been identified as requiring a Disclosure & Barring Service (DBS) check. Driving required You'll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.

English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).

The people who live at Manor House Supported Living have full and varied lives but also need day to day support as they have learning, or other, disabilities. We support and empower up to 26 people. We support all individuals to live as independently as possible.