Support Worker - Mental Health

Peabody; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days’ annual holiday (plus bank)

Flexible benefits scheme

Up to 10% pension contribution

Family-friendly policies

Job summary

Peabody is seeking two compassionate Mental Health Support Workers to join our Hackney High Support Mental Health Services. You will work with customers with serious mental illness to build resilience and pursue greater independence, using trauma-informed, strengths-based approaches.

You will develop personalised support plans, foster recovery, and collaborate with health and social care professionals to safeguard and empower individuals in a busy, supportive environment.

Qualifications

• Experience supporting people with mental health needs, vulnerable adults, or those facing multiple and complex challenges.
• Knowledge of recovery-focused and trauma-informed practice.
• Strong communication, report-writing and IT skills.
• A caring, empathetic and non-judgemental approach.
• The resilience to work in a busy and emotionally demanding environment.
• Confidence working independently, including lone working when required.
• An understanding of safeguarding, equality, diversity and inclusion.

Responsibilities

• Develop personalised support plans that promote recovery, wellbeing and independence.
• Build positive, trusting relationships with customers and support them to achieve their goals.
• Complete support plans, risk assessments and reviews in a recovery-focused and trauma-informed way.
• Help customers maximise their income, access benefits and manage their finances.
• Support customers to develop independent living skills and sustain their housing.
• Collaborate with health professionals, social care teams and partner agencies.
• Encourage medication self-management and healthier lifestyles.
• Maintain accurate records and contribute to service outcomes.

Skills

Mental health support

Communication

Report writing

IT skills

Empathy

Safeguarding

Lone working

Resilience

Equality & inclusion

Job description

The following content displays a map of the jobs location - Hackney

Vacancy Reference peabodygroup/TP/19331/1450

Number of Positions:

2

Contract Type:

Permanent Full Time

5 days out of 7 - Monday to Sunday - 24/7 shared rota

Working Hours:

37.5

Location:

Hackney

Closing Date:

20/10/2026

Vacancy Category:

Service Area:

C & S Commissioned Contracts

Directorate:

Care & Support, Inclusion & Communities

Our Vacancy

Help people rebuild their confidence, independence, and future.

We're looking for two compassionate and motivated Mental Health Support Workers to join our High Support Mental Health Services in Hackney, where you'll support customers with a history of serious mental illness to achieve their goals, build resilience and move towards greater independence.

This is a rewarding opportunity to make a genuine difference every day, working alongside people to support their recovery journey through person-centred, trauma-informed and strengths-based approaches.

What you’ll do

As a Mental Health Support Worker, you'll work closely with customers to develop personalised support plans that promote recovery, wellbeing and independence. You'll also:

• Build positive, trusting relationships with customers and support them to achieve their goals.
• Complete support plans, risk assessments and reviews in a recovery-focused and trauma-informed way.
• Help customers maximise their income, access benefits and manage their finances.
• Support customers to develop independent living skills and sustain their housing.
• Work collaboratively with health professionals, social care teams and other partner agencies.
• Encourage medication self-management and support healthier lifestyles.
• Maintain accurate records, contribute to achieving service outcomes and identify/respond appropriately to safeguarding, welfare and risk concerns.

What you’ll need

We're looking for someone who is passionate about supporting people with mental health needs and helping them thrive. You'll be kind, empathetic and genuinely motivated to improve people's lives. You’re a customer-focused individual, an effective communicator who can work confidently with customers, colleagues and external agencies. You’ll also have:

• Experience supporting people with mental health needs, vulnerable adults, or those facing multiple and complex challenges.
• Knowledge of recovery-focused and trauma-informed practice.
• Strong communication, report-writing and IT skills.
• A caring, empathetic and non-judgemental approach.
• The resilience to work in a busy and emotionally demanding environment.
• Confidence working independently, including lone working when required.
• An understanding of safeguarding, equality, diversity and inclusion.

If you're passionate about empowering people, promoting recovery, and making a lasting impact, we'd love to hear from you.

At Peabody, our values guide everything we do - Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

• 25 days’ annual holiday (plus bank holidays)
• Flexible benefits scheme including healthcare, dental, tech, vouchers, and more
• Up to 10% pension contribution
• Family-friendly policies

Please read before applying

We haveTWO full time, permanentroles available, across two Hackney mental health services. Working 7.5-hour shifts - Rotating shift pattern between 8:00am and 10:00pm and includes weekend working

As an employer, Peabody does not provide sponsorship as a licenced UK employer and this role will require an Enhanced DBS check.

Interviews will be taking place in person on the 29th or 30th October at our Hackney location.