Support Worker- (Life Coach)

YMCA Heart of England; Coventry; On-site; GBP 29,000; Full time

Job summary

Join YMCA Heart of England as a Support Worker (Life Coach) in Coventry. This full-time role involves supporting individuals in social housing, managing applications, and ensuring high-quality service delivery. Ideal candidates will have experience in housing management and excellent communication skills.

Qualifications

• Experience in housing management or supported housing.
• Working knowledge of housing issues and legislation.

Responsibilities

• Implement a programme of support within the Adult Social Care framework.
• Assist in processing applications for housing.
• Support rent collection and arrears recovery service.

Skills

Communication

Housing Management

Debt Recovery

Job description

YMCA Heart of England have a new exciting opportunity for a Support Worker- (Life Coach) to join our team based in Coventry. The successful candidate will join us on a full-time, permanent basis. In return you will receive a competitive salary of up to £28,293.77 per annum.

YMCA Heart of England is an independent Christian charity, and a registered provider of social housing, affiliated to the national and international YMCA movement.

We support people in our communities in Birmingham, Coventry, Rugby and Solihull, regardless of faith, race, ability or gender. We provide accommodation for nearly young people, many of whom have experienced homelessness, and support them to get their lives back on track, as well as providing housing for them to move onto when they no longer need intensive support.

About The Support Worker- (Life Coach) Role

We are recruiting a Life Coach to join our team on a full time, permanent contract. You will be based predominantly in Daimler Green, Coventry.

You will be required to effectively access and implement a programme of support within the Adult Social Care framework. You will be required to undertake a variety of tasks ranging from assisting in the processing and assessment of applications to be housed at the scheme to void checks. It will also involve supporting the team to deliver a high-quality rent collection and arrears recovery service, whilst ensuring accurate records are kept on each tenant using our internal support and housing management system. You will need the ability to handle resident issues, such as anti-social behaviour.

To excel in this role, you will need experience in housing management or supported housing and income management or debt recovery/collection (preferably in a social housing environment), and a working knowledge of housing issues and legislation, particularly pertaining to homelessness. You will also demonstrate excellent communication skills, with the ability to listen, question and influence when needed.

The closing date for receipt of applications is Tuesday 27th May 2025 at 9:00am. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YMCA Heart of England is an independent Christian charity, a registered provider of social housing, and affiliated to the national and international YMCA Movement.

As an organisation fully committed to the welfare of children and vulnerable adults, a thorough vetting process is carried out as part of the appointment process, including verification of any required qualifications, verification of identity, taking of references and a DBS check as appropriate.