Support Worker (Housing-Related Support)

Riverside; Liverpool; On-site; GBP 25,000 - 28,000; Full time

Job summary

An established industry player is seeking a compassionate Support Worker to provide essential housing-related support to vulnerable individuals. This rewarding role involves connecting clients with resources, assisting them in managing their finances, and empowering them on their journey towards independence. With a commitment to inclusivity and community support, the organization values resilience and empathy in its team members. If you are passionate about making a difference and have the skills to support those in need, this is the perfect opportunity for you to thrive in a fulfilling environment.

Benefits

Competitive pay

Generous pension

28 days holidays plus bank holidays

Flexible working options

Investment in learning and personal development

Qualifications

• Experience of working with vulnerable people.
• Ability to deliver structured support and risk management.

Responsibilities

• Support customers in managing their money and accessing benefits.
• Keep records and assist in daily support and tenancy-related matters.

Skills

Empathy

Resilience

Teamwork

Risk Management

Administrative Skills

Education

Experience with vulnerable populations

Knowledge of benefit systems

Job description

Support Worker (Housing-Related Support)

Join to apply for the Support Worker (Housing-Related Support) role at Riverside

Support Worker (Housing-Related Support)

5 days ago Be among the first 25 applicants

Join to apply for the Support Worker (Housing-Related Support) role at Riverside

Get AI-powered advice on this job and more exclusive features.

Job Title: Support Worker (Housing-Related Support)

Contract Type: Permanent

Salary: £25,965.41 (£27,112.48 is achieved after 18 months successful performance in the role)

Working Hours: 37.5 Hours

Working Pattern: 3 weeks rolling rota, including bank holidays and weekends

Location: Newton House, Gloucester

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Support Worker

This role is based at Newton House in Gloucester. The service provides support and accommodation for homeless people with complex support needs.

You will provide support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home.

It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.

About You

We are looking for someone with:

• Experience of working with vulnerable people
• Experience of delivering structured support and risk management
• To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team
• An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working
  
  

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working With Us, You’ll Enjoy

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits
  
  

Diversity And Inclusion At Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

Role Profile

Supporting Customers

We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by:

• Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate
• Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer’s circumstances
• Engaging customers to meet agreed outcomes and develop life skills
• Assisting customers with day-to-day support and tenancy-related matters
• Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities
• Signposting customers to appropriate external support services, including interventions such as food banks and other community resources
• Supporting customers to be ‘tenancy ready’ to enable successful move on
• Supporting customers to be financially independent through budgeting plans and maximising income
• Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
• Empowering customers to move towards self-management of their medication by following the medication procedure
• Leading on support initiatives including Group Work
• Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately
• Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform
  
  

Service Delivery

• Facilitate the referral process into the service and assess potential new customers
• Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
• Work with customers to maintain a safe environment by reporting repairs and health and safety concerns
• Clean and prepare rooms as appropriate
• Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service
• Develop and maintain local partnerships to provide a holistic range of support for customer
• Carry out day-to-day administration and operational duties
• Other Information:
• You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
• You will be required to travel to different properties within the defined area as and when required
• Use the Lone Worker system as and when necessary
• Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
• Deliver your role in line with Riverside company values – “Our Riverside Way”
• Participate in team meetings, attend regular supervisions and reflecting practice sessions
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
• From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager
  
  

Person specification

Essential

• An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
• Experience of delivering structured support and risk management
• Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude
• Previous experience in positively resolving incidents
• Demonstrate initiative and confidence to make and act on decisions
• Competent administrative and IT skills (to be able to produce reports and other communications)
  
  

Desirable

• Knowledge of Psychological or Trauma Informed approaches to support
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Knowledge of current benefit systems
• Experience of working in a care and support environment

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

Referrals increase your chances of interviewing at Riverside by 2x

Get notified about new Support Associate jobs in Liverpool, England, United Kingdom.

Liverpool, England, United Kingdom 1 month ago

Bootle, England, United Kingdom 9 hours ago

Liverpool, England, United Kingdom 1 day ago

Wirral, England, United Kingdom 1 week ago

Warrington, England, United Kingdom 10 hours ago

Chester, England, United Kingdom 2 weeks ago

Liverpool, England, United Kingdom 4 days ago

Wirral, England, United Kingdom 13 hours ago

Knutsford, England, United Kingdom 6 days ago

Wigan, England, United Kingdom 5 days ago

Chester, England, United Kingdom 14 hours ago

Liverpool, England, United Kingdom 4 days ago

Warrington, England, United Kingdom 2 weeks ago

Wirral, England, United Kingdom 2 weeks ago

Liverpool, England, United Kingdom 4 days ago

Liverpool, England, United Kingdom 1 week ago

Wirral, England, United Kingdom 2 weeks ago

Liverpool, England, United Kingdom 3 days ago

Runcorn, England, United Kingdom 1 week ago

Wirral, England, United Kingdom 13 hours ago

Greater Manchester, England, United Kingdom 4 hours ago

Liverpool, England, United Kingdom 1 week ago

Liverpool, England, United Kingdom 1 month ago

Runcorn, England, United Kingdom 2 weeks ago

Liverpool, England, United Kingdom 1 day ago

Runcorn, England, United Kingdom 3 weeks ago

Rainford, England, United Kingdom 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.