Bank Support Worker

Forward Leeds; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated support worker to join their team in Manchester. This role focuses on helping individuals and families transition to stable housing, providing essential support across various services. The ideal candidate will possess strong communication skills, attention to detail, and a proactive approach to problem-solving. With a commitment to breaking down barriers to support, this organization offers a collaborative environment where your contributions can make a real difference in the lives of those in need. Join a team that values diversity and offers generous benefits, including flexible working options and professional development opportunities.

Benefits

Generous annual leave (27 days plus bank holidays)

Annual leave purchase scheme

Enhanced occupational sick pay

Employer pension contributions

Death in service benefit

Free Will writing

Eyecare vouchers

Blue light card discounts

Training and development opportunities

Flexible working and family-friendly policies

Qualifications

• Strong attention to detail and excellent communication skills are essential.
• Knowledgeable about clients with complex needs and proactive in problem-solving.

Responsibilities

• Support individuals or families in resettling into permanent accommodation.
• Assist with client inquiries and manage records for operational effectiveness.

Skills

Communication Skills

Problem-Solving

Attention to Detail

Education

Relevant Degree or Qualification

Job description

Waythrough Job Description

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people from getting the support they need to live a life they value. We tackle poverty and disadvantage in communities through mental health, drug and alcohol, housing, and related support.

We have almost 200 services across England, supported by nearly 3,500 staff and volunteers. Annually, our services support around 125,000 people.

Bringing two large organizations together is a significant task, and it will take time to fully integrate our systems, processes, and approaches. Currently, jobs are still branded as ‘Humankind’. Next year, we will fully integrate our recruitment systems, but for now, they remain separate.

About The Role

The post holder will work as part of a wider team to support individuals or families, aiming to resettle clients into new, more permanent accommodation quickly and successfully.

This role involves providing comprehensive support for operations across various services in Manchester, ensuring smooth and efficient service delivery. Responsibilities include assisting with tasks, handling client inquiries, supporting internal teams, managing records, resolving issues, and contributing to operational effectiveness. The role requires strong attention to detail, excellent communication skills, and a proactive problem-solving approach.

Building strong working relationships with accommodation and community support stakeholders is essential, especially with current relevant support providers. The post holder should be knowledgeable about clients with complex needs and confident working within a developing service scope.

Bank workers will accrue holiday entitlement based on hours worked. This holiday pay is included in their hourly rate and paid alongside wages, ensuring proportional holiday pay.

To view the full job description and person specification, please click here.

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Who Are We

Waythrough (formerly Humankind) was launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our mission is to remove barriers to support, addressing poverty and disadvantage through mental health, substance use, housing, and related services.

We operate nearly 200 services across England, supported by about 3,500 staff and volunteers, serving around 125,000 people annually.

Integrating two large organizations is complex, and our branding still reflects ‘Humankind’. Full system integration is planned for next year.

Thank you for your patience. Please visit our careers page for more information on Waythrough (formerly Humankind) jobs: https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers.

What We Offer

• Generous annual leave (27 days plus bank holidays, increasing to 32 after 1 year)
• Annual leave purchase scheme
• Enhanced occupational sick pay
• Employer pension contributions
• Death in service benefit
• Free Will writing
• Eyecare vouchers
• Blue light card discounts
• Training and development opportunities
• Flexible working and family-friendly policies
• Wellbeing programs and support networks

Equality and Diversity

Waythrough (formerly Humankind) is an equal opportunities employer. We value diversity and encourage applications from all backgrounds, including those with lived experience of substance use. Support is available for applicants requiring assistance with the application process. For support, contact [e-mail].

Additional Information

Salary details, DBS requirements, driving license requirements, and application deadline (20 May 2025) are included. Please review our privacy statement.