Support Worker: Homelessness Intervention & Recovery

BCHA; Plymouth; Sur place; GBP 21 000 - 27 000; Plein temps

Résumé du poste

BCHA’s Single Homelessness Accommodation Programme (SHAP) delivers ten self-contained one-bedroom properties for single adults and couples, with accessible accommodation and intensive, person-centred support.

As a Support Worker you will prevent homelessness, build trusted relationships, provide practical and emotional support, and help customers move towards independent living through collaborative multi-agency work.

Qualifications

• Working knowledge of the issues affecting people with complex needs.

Responsabilités

• Provide high-quality, person-centred support to adults experiencing homelessness or at risk of homelessness, including those with complex needs.
• Manage a caseload of customers, completing assessments and developing personalised support plans focused on achieving sustainable outcomes.
• Complete and maintain support plans, risk assessments, safeguarding records, and case notes using the INFORM system.
• Support customers to access and sustain suitable accommodation, including social housing applications, supported housing referrals, and private rented options where appropriate.
• Help customers maximise their income by supporting benefit claims, budgeting, debt management, and financial inclusion.
• Work collaboratively with health professionals, social care, probation, substance misuse services, mental health teams, and other partner agencies to ensure coordinated support.
• Advocate on behalf of customers, assisting with appointments, applications, grant funding, and accessing essential services.
• Identify safeguarding concerns and make referrals to Adult Social Care and other appropriate agencies where required.
• Encourage customers to develop independent living skills, improve wellbeing, build social connections, and work towards personal goals.

Description du poste

BCHA’s Single Homelessness Accommodation Programme (SHAP) delivers ten self-contained one-bedroom properties for single adults and couples, with accessible accommodation and intensive, person-centred support.

As a Support Worker you will prevent homelessness, build trusted relationships, provide practical and emotional support, and help customers move towards independent living through collaborative multi-agency work.