Support Worker — Build Confidence & Rebuild Lives

Confidential; Maidstone; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Generous pension

25 days holidays

Learning & development

Benefits

Job summary

Riverside is seeking a Support Worker to join our team at Lily Smith House in Maidstone. You will work across our supported services, helping customers access benefits, money management support, and progression to more permanent housing.

You’ll record all interactions, stay resilient, and collaborate with colleagues to deliver structured support, risk management, and empathetic, person-centered help. Flexible hours may be required, including lone working.

Qualifications

• Experience of working with vulnerable people.
• Experience delivering structured support and risk management.
• Team player with a caring and empathetic nature with a resilient mindset.
• Understanding of supporting vulnerable people, including lived experience (homelessness or addiction).
• Ability to work flexible hours, including lone working.

Responsibilities

• Provide support to customers by connecting them with employability coaches and other agencies.
• Help clients manage money and sign up for benefits.
• Support customers on their journey toward more permanent housing.
• Maintain records and complete admin tasks related to casework.

Skills

Experience with vulnerable people

Risk management

Team player

Lived experience welcome

Flexible hours

Job description

Riverside is seeking a Support Worker to join our team at Lily Smith House in Maidstone. You will work across our supported services, helping customers access benefits, money management support, and progression to more permanent housing.

You’ll record all interactions, stay resilient, and collaborate with colleagues to deliver structured support, risk management, and empathetic, person-centered help. Flexible hours may be required, including lone working.