Support Worker Bank

Community Integrated Care; Tees Valley; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

28 Days annual leave

Pension Scheme

Casual dress code

DBS / PVG paid

Flexible working hours

Guaranteed hours

Discounts scheme

Wellbeing investment

Job summary

Community Integrated Care is a major health and social care charity in the UK. The Glendale House service provides person-centred support in shared flats for adults with varying needs.

We are looking for caring individuals who are values-led, with opportunities for training, progression and staff wellbeing. DBS/PVG checks are funded, and shift patterns include evenings and weekends to suit service users.

Qualifications

• Patience and empathy are essential to support individuals.
• Reliability and honesty are crucial in daily care work.
• Determination and resilience help overcome challenges.
• Strong problem-solving helps tailor support to needs.
• Open-minded attitude and willingness to learn new skills.

Responsibilities

• Spend your whole shift with the person you support, making a meaningful impact.
• Provide person-centred support to help independence and daily living skills.
• Support into the local community and encourage activities and engagement.

Skills

Patience

Empathy

Reliability

Honesty

Determination

Problem solving

Resilience

Job description

• Work doing the things you enjoy, meaning work never feels like work
• Work for a multi award-winning Charity that invests all it profits right back into the people we support, our workforce and our local communities
• Managed by supportive leaders
• 28 Days annual leave inclusive of statutory bank holidays (for full time, part time is worked out on a pro-rata basis)
• Pension Scheme
• No uniform - we wear our casual clothes
• We will pay for your DBS / PVG
• We are based in one location, so no need to be a car driver
• Spend your whole shift with the person you support, making the biggest impact on their lives
• Shopping Discounts Scheme
• Ongoing continued professional development and progression opportunities
• Recommend a Friend Bonus scheme
• Investment in your wellbeing

Benefits & USP’s

• £13.12 per Hour
• Work doing the things you enjoy, meaning work never feels like work
• Work for a multi award-winning Charity that invests all it profits right back into the people we support, our workforce and our local communities
• Managed by supportive leaders
• 28 Days annual leave inclusive of statutory bank holidays (for full time, part time is worked out on a pro-rata basis)
• Pension Scheme
• No uniform - we wear our casual clothes
• Flexible Working Hours & Shift patterns
• We will pay for your DBS / PVG
• We are based in one location, so no need to be a car driver
• Guaranteed & Contracted Hours
• Spend your whole shift with the person you support, making the biggest impact on their lives
• Shopping Discounts Scheme
• Ongoing continued professional development and progression opportunities
• Recommend a Friend Bonus scheme
• Financial Hardship Fund
• Investment in your wellbeing

Community Integrated Care is one of the UK’s largest health and social care charities. We transform lives by delivering high-quality, person-centred support that fosters independence and empowerment.

Our charity was founded in 1988 and we were one of the pioneers of the ‘Care in the Community’ agenda, enabling people to move out of long-stay institutions and live more fulfilling lives.

Since then, we’ve remained leaders in social care, providing bespoke support to thousands across the UK. Today, we support more than 2,600 people and employ 6,600 caring and committed colleagues across England and Scotland.

We have a proud history of breaking boundaries and are always looking for new ways to make a positive difference through bold ideas, innovative projects and impactful partnerships.

We all live within our own flats at Glendale House, there are 22 flats of different sizes, and our ages range from around 19 to 70 and the service has been open from 2014.

We all have different support needs and like support to become independent in different aspects of our life such as cooking, budgeting, shopping, prompts with personal care, etc and to achieve our everyday goals and aspirations.

We are all independent in that we can come and go as we please, however we may also require support to integrate into the local community.

We have a lovely staff team, some of whom have worked here for as long as the service has been open. They are all very knowledgeable about our care and support and have received regular training to ensure they have exactly the right skills to support us. They have training such as Mental Health awareness, suicide awareness, safeguarding, administration of medication, epilepsy awareness and lots more! We strive to ensure training is up to date and our staff can complete apprenticeships to further their knowledge.

We usually have around 3-5 staff on at Glendale, however this reduces to 1 member at night as no one has 1-1 support during the night, but it’s nice to have someone there if we need them.

We have different shifts, dayshifts are - 8am - 10pm, 10am - 5pm, 1pm- 9pm and night shift 10pm - 8 am. However, these can at times change as our staff are flexible around us so that we can enjoy the things we like to such as going to the theatre or cinema.

We know it takes a special person to work in social care and we recognise that not everyone that would be perfect for the role, will have professional experience. This is why we're really passionate about recruiting to individuals’ values and we recruit people from all walks of life; From people with vast experience in a support worker or care assistant role, from people with lived experiences who may have friends or relatives with disabilities or have looked after older relatives, to people with no experience at all.

• Patience
• Empathy, compassion and sensitivity to others
• A strong work ethic
• Reliability
• Honesty
• Determination
• A problem solver
• Resilience

A Place I belong

Here at Community Integrated Care we aim to be a warm, welcoming and inclusive employer, where all colleagues feel they belong. We want an organisation that is truly fair and equal to all - where individual diversity is valued, unique characteristics celebrated and everyone feels able to bring their true selves to work.

By encouraging and embracing a range of diverse backgrounds, experiences, capabilities and viewpoints, we will build a stronger, richer, more vibrant workforce, which reflects the people we support, and the communities in which we work. It helps us make better decisions, bring fresh ideas and become a true provider and employer of choice.

We have a really clear plan to achieve this called A Place I Belong. This publicly sets out the promises we’ve made to achieving this vision and how we will hold ourselves to account to getting there. You can read more about this by clicking here.

We wish you the very best of luck in your application to join our charity. Should you require any adjustments during the recruitment process, please feel free to contact [e-mail]

Community Integrated Care is an Equal Opportunities and Disability Confident employer.

We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.

The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones - and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.