Support Worker (Adults)

Hampshire County Council; Winchester; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Induction and training

Career development

Flexible shift patterns

Job summary

Hampshire County Council's Homewood residential service seeks a Support Worker (Residential Service Officer) to provide personalised care and help residents participate in meaningful activities. You will support individuals during their stay, ensuring a warm, home-like environment and engaging in both community and on-site activities.

The role includes leading shifts, observing health needs, and documenting progress to support tailored care plans.

Qualifications

• Understanding the needs of the client group and experience helping them achieve independence.
• Core values of patience, empathy and compassion.
• Team player with strong collaborative skills.
• Excellent communication skills for building relationships with clients, families, carers and professionals.
• Sound IT skills and accurate record-keeping.

Responsibilities

• Deliver exceptional care and ensure residents feel safe, comfortable and valued.
• Collaborate to create personalised care plans aligned with individual goals.
• Communicate and document progress through detailed records as shift leader.

Skills

Empathy

Patience

Team player

Communication skills

IT skills

Job description

We're privileged to work with some amazing people here at Homewood, our residential service for adults with learning disabilities and additional needs.

As a Support Worker (known locally as a Residential Service Officer), you'll provide personalised support, helping individuals take part in a variety of meaningful activities during their stay. We aim to make residents feel like they're at home, offering a long-stay placement service, while fulfilling experiences both in the community and within our safe, comfortable environment. You'll receive comprehensive induction and training, so you can become a confident and valued member of our friendly and supportive team.

What you'll do:

• Deliver Exceptional Care: Be at the heart of providing the best physical and emotional care, ensuring our Service Users feel safe, comfortable and valued. You'll proactively observe and assess their health and well-being, acting quickly to support their needs.
• Collaborate and Innovate: Work with families, carers, colleagues and other professionals to create and deliver personalised care plans. Your input will be important in shaping the support we offer, ensuring it aligns with the individual goals and wishes of each Service User.
• Communicate and Document: As shift leader, you'll keep the lines of communication open and maintain detailed records that reflect the progress and needs of our Service Users. Your reports and case records will be vital in delivering consistent, high-quality care and ensuring everyone is on the same page.

What we're looking for:

• An understanding of the needs of the client group and have experience working with them to achieve independence.
• Able to demonstrate the core values of patience, empathy and compassion.
• A team player with strong collaborative skills.
• Excellent communication skills for building positive relationships with a diverse range of people, including clients, their families, carers, professionals and colleagues.
• Sound IT skills and able to accurately record information.

Why join us?

• Comprehensive induction programme with all necessary training.
• Great satisfaction from supporting people to get the most out of their stay.
• Commitment to personal development, including support for QCF training.
• Preparation for future senior-level opportunities.

As this is a 24/7 service, you'll be required to work a flexible shift pattern to respond to the demands of the service. Your working pattern will include working every other weekend and a variety of shifts including early, late, sleep-in shifts and bank holidays for which enhancements will be paid in line with the HCC salary policy. You will be given a minimum of 4 weeks' notice of your shift pattern.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK.

Other roles you may have experience of could include: Support Worker, Care Assistant, Care Worker, Home Carer, Health Care Assistant, Community Support Worker, Domiciliary Care Worker, Night Carer, Personal Care Giver, Teaching Assistant, Learning Support Assistant, Day Opportunities Support Worker, Day Services Support Worker, Residential Care Support Worker, Home Care Assistant.