Support Worker

Caretech; Watford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free staff parking

Garden and outdoor space

Job summary

CareTech is seeking an experienced senior care supervisor for Mildred Avenue to lead a team of Support Workers in a 6-person Supported Living setting in Hertfordshire. You will deliver high-quality, person-centred support and ensure care plans are followed and reviewed, while coordinating activities and community engagement for residents.

The role requires leadership, excellent communication, and the ability to work rota-based shifts, including Senior On-Call duties.

Qualifications

• Experience leading a care team is preferred.
• Strong communication and interpersonal skills.
• Calm, professional and resilient under pressure.

Responsibilities

• Lead and supervise a team of Support Workers, providing guidance, role-modelling, and day-to-day direction.
• Deliver and oversee high-quality, person-centred support, ensuring support plans are followed, reviewed, and updated.
• Coordinate and participate in meaningful activities, appointments, and community engagement for the people we support.
• Maintain high standards of record-keeping, completing documentation, incident reports, and reviews professionally.
• Participate in the Senior On-Call rota, responding to staff queries, incidents, and operational needs as required.

Skills

Team leadership

Communication

Calm under pressure

Independent working

Education

Level 3 Diploma in Health & Social Care

Job description

Mildred Avenue is a Supported Living service for 6 individuals with complex needs. Currently supporting 3 males and 3 females. The service is designed to support them with complex needs to move to a person-centred supported living environment within Hertfordshire. The Service will provide tailored support around the individuals' needs, working with them to help develop their daily living skills, confidence and choice making skills. Promoting Partnership working to ensure they receive the correct level of support to help them manage their emotions and behaviours in a positive manner. Individuals will receive support to enable them to access a range of community-based opportunities of their choice and encourage them to work towards greater independence for the future.

• There is free parking for staff and visitors and is clean internally.
• The service is a brick built building and offers a large garden and patio area.
• There are excellent transport links for staff to get to The Avenue to include 3 train stations and buses.

You will:

• Lead and supervise a team of Support Workers, providing guidance, role-modelling, and day-to-day direction.
• Deliver and oversee high-quality, person-centred support, ensuring support plans are followed, reviewed, and updated.
• Coordinate and participate in meaningful activities, appointments, and community engagement for the people we support.
• Maintain high standards of record-keeping, completing documentation, incident reports, and reviews professionally.
• Participate in the Senior On-Call rota, responding to staff queries, incidents, and operational needs as required.

We're seeking someone who is:

• Confident in leading a team within a care environment
• Passionate about person-centred support
• Professional, proactive, and resilient
• Able to work independently while also supporting and motivating others
• Skilled in communication (written and verbal)
• Caring, patient, respectful, and calm under pressure
• Able to manage challenging situations with confidence
• Flexible and reliable, with the ability to work rota-based shifts including Senior On-Call
• Committed to maintaining high-quality standards and excellent practice

Requirements

• Willingness to work towards Level 3 Diploma in Health & Social Care
• Ability to work unsociable hours on a rota basis
• Drivers desirable but not essential

Founded in 1993, CareTech is one of the largest and most reputable specialist social care and special education needs provid