Support Worker

British Red Cross; Inverness; On-site; GBP 23,000; Full time

Job summary

The British Red Cross is seeking a passionate Support Worker to join the Health and Local Crisis Response service in Inverness. This role involves providing essential support to individuals facing challenges due to age, illness, or vulnerability. A successful candidate will be empathetic, flexible, and keen on making a positive impact in their community, with extensive opportunities for career progression.

Benefits

36 days annual leave, including bank holidays

Pension scheme with up to 6% contribution

Flexible working arrangements

Access to a Blue Light Discount Card

Mental health and wellbeing assistance

Team collaboration environment

Cycle2Work scheme

Interest-free loan for commuting expenses

Qualifications

• Good knowledge of NHS and Social Care services.
• Proficient in maintaining service quality.
• Ability to handle queries professionally.

Responsibilities

• Providing practical and emotional support to service users.
• Assisting adults post-hospital discharge to enable early discharge.
• Responding to referrals from healthcare professionals.

Skills

Communication

Flexibility

Empathy

Job description

Support Worker - Community
Location: Inverness, community based with travel around the area

Salary: £22,932 per annum
Hours: 35 per week
Contract: Permanent

Registration with the Scottish Social Service Council (SSSC) required within 3 months of starting the role

Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector?

We are looking for a passionate and enthusiastic person with great people skills to join our Health and Local Crisis Response service as a Service Support Worker. If you have a caring, patient, and helpful nature you could make a tangible difference to someone’s life. No professional experience? No problem. If you can make someone feel cared for and comfortable then you’d be a perfect fit for us.

Our service support workers are a friendly face to someone who may be struggling to do things for themselves due to age, illness, or vulnerability. You'll allow people to enjoy healthier, more fulfilling lives. Not only will a career within Independent Living be rewarding, it can also providing extensive progression opportunities and allow you to build meaningful relationships with both colleagues and service users. It’s not just a job, but an amazing way to give back to your community.

A day in the life of a Service Support Worker will involve:

• Providing practical and emotional support (telephone calls, welfare checks, shopping etc) and guidance to service users
  
• Providing reactive, focused, and flexible support to adults following a hospital stay to enable early discharge.
  
• Responding to referrals from Clinicians and Community Health Professionals
  
• Assess service users’ needs, complete and follow a support plan for the individual.
  
• Supporting service users in the weeks after hospital discharge or to prevent readmission.
  
• Taking someone to a hospital appointment that they otherwise couldn’t get to or be picking up prescriptions and shopping.

To be a successful Service Support Worker, you’ll:

• Have a good knowledge of services provided by the NHS and Social Care.
  
• Be able to make things great. You know how to improve service quality for the benefit of users.
  
• Be professional. You can deal with queries in a diplomatic and confidential manner.
  
• Love being flexible. Working hours out with the norm suits you.
• There is no personal care or administration of medication for this role.

Theclosingdatefor applications is 23.59 on the 25thJune 2025.

In return for your commitment and expertise, you’ll get:

• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Flexible working:We do our best to accommodate your preferred work style.
• Learning & Development:Wide range of career opportunities + comprehensive learning.
• Discounts:Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support:Access to mental health and wellbeing assistance.
• Team Working:Support our mission in a collaborative team.
• Cycle2Work:Lease a bicycle through the scheme.
• Season ticket loan:Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Young Staff Network.

Together, we are the world's emergency responders