Support Worker

The Riverside Group; High Wycombe; On-site; GBP 25,000 - 28,000; Full time

Job summary

Join a compassionate team dedicated to supporting vulnerable individuals in their journey towards independence. As a Support Worker, you will play a vital role in connecting customers with essential services, managing their finances, and helping them navigate their path to permanent housing. This rewarding position requires resilience, empathy, and a commitment to making a positive impact in the community. With a focus on personal development and flexible working, this role offers the chance to truly make a difference in people's lives while working within a supportive and inclusive environment.

Benefits

Flexible working

Personal development opportunities

Diversity and inclusion initiatives

Qualifications

• Experience working with vulnerable people is essential.
• Understanding of barriers faced by vulnerable groups is crucial.

Responsibilities

• Support customers with employability and financial management.
• Maintain accurate records and develop support plans.

Skills

Empathy

Resilience

Teamwork

Administrative Skills

Understanding of Vulnerable Groups

Job description

and 1 more

Job Description

Job Title: Support Worker

Contract Type: Permanent

Salary: £25,965.41 Per Annum (£27,112.48 after 18 months of successful performance)

Working Hours: 37.5 hours per week

Working Pattern: Shifts, including every other weekend

Location: Wycombe Projects, Old Tea Warehouse, High Wycombe

Application Note: If you share our values and are excited about making a significant impact at Riverside, please attach a current CV and covering letter. Riverside recruits based on potential, not just skills and experience, so we encourage you to apply even if you don’t meet all the essential criteria.

The role of Support Worker

You will support customers in our services by connecting them with employability coaches, helping manage their finances, assisting with benefits, and supporting their move to permanent housing. Your role is to boost their confidence and support their journey to rebuild their lives. You will also maintain records of your work. The role can be challenging but rewarding. Resilience, empathy, and the ability to leave work at work are essential.

About you

We are looking for someone with:

• Experience working with vulnerable people
• Experience delivering structured support and risk management
• A caring, empathetic, resilient, and team-oriented attitude
• Understanding of supporting vulnerable individuals, possibly with lived experience of homelessness, addiction, etc.
• Flexibility to work hours that meet customer and business needs, including lone working

Why Riverside?

Riverside is a housing association committed to enhancing communities. With over 75,000 homes across the UK, we work in various sectors including homelessness, social care, and employment support. Benefits include flexible working, personal development, and a range of other perks.

Diversity and Inclusion

We value diversity and foster an inclusive workplace. Riverside is a Disability Confident Employer and guarantees interviews for disabled applicants who meet minimum requirements.

Application Reminder

Apply early as roles may close before the deadline.

Role Profile

Supporting Customers:

• Use Trauma-Informed Care to support independence
• Develop and review support and move-on plans
• Engage customers and develop life skills
• Assist with tenancy and financial matters
• Support healthcare needs and medication management
• Record customer information accurately

Service Delivery:

• Assess new customers and facilitate referrals
• Maintain safe environments and report issues
• Develop local partnerships and perform administrative duties
• Work flexible hours and travel as needed

Person Specification

• Understanding of barriers faced by vulnerable groups
• Experience in support and risk management
• Empathy, resilience, and teamwork
• Administrative and IT skills
• Knowledge of Trauma-Informed approaches and benefit systems

About Us

Riverside is a leading social housing provider with over 90 years of experience, managing around 75,000 homes and planning to build over 15,000 affordable homes in the next decade.