Support Worker

TN United Kingdom; High Wycombe; On-site; GBP 25,000 - 28,000; Full time

Job summary

An established industry player is seeking a dedicated Support Worker to make a meaningful impact in the lives of vulnerable individuals. This rewarding role involves providing essential support to customers, helping them navigate challenges such as employment, financial independence, and housing stability. You will work within a compassionate team, utilizing trauma-informed care principles to empower individuals on their journey to recovery. If you possess resilience, empathy, and a commitment to enhancing lives, this opportunity offers a chance to contribute to a transformative mission in the community.

Benefits

Flexible working options

Investment in learning and personal development

Wide range of benefits

Qualifications

• Experience with vulnerable populations, including personal experience with homelessness or addiction.
• Ability to deliver structured support and manage risks effectively.

Responsibilities

• Support customers in developing independence and life skills.
• Facilitate referrals and assess new customers for housing support.

Skills

Experience working with vulnerable people

Structured support and risk management

Empathy and resilience

Ability to work flexible hours

Tools

Administrative skills

IT skills

Job description

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Job Title:

Support Worker

Contract Type:

Permanent

Salary:

£25,965.41 Per Annum (£27,112.48 achieved after 18 months of successful performance in the role)

Working Hours:

37.5 hours per week

Working Pattern:

Shifts, every other weekend working

Location:

Wycombe Projects, Old Tea Warehouse, High Wycombe

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside, we recruit to potential, not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Support Worker

You will be working from one of our supported services providing support to our customers in various ways, such as connecting them with employability coaches, helping them manage their money, signing up for benefits, or moving to a more permanent home.

It will be your job to boost their confidence and support them on their journey as they rebuild their lives. You will need to keep records of everything, so some admin work is involved. This role can be tough at times but also incredibly rewarding. You need to be resilient, empathetic, and able to leave work at work.

About you

We are looking for someone with:

• Experience working with vulnerable people
• Experience delivering structured support and risk management
• A caring and empathetic nature, resilient, with a can-do attitude, and able to work as part of a team
• Understanding of supporting vulnerable people, possibly including personal experience with homelessness or addiction
• Ability to work flexible hours, including lone working

Why Riverside?

We’re a housing association with a difference – enhancing lives through revitalising neighbourhoods and supporting communities with over 75,000 homes across the UK. Our work ranges from homelessness services to social care, employment support, and retirement living. We offer:

• Flexible working options
• Investment in learning, personal development, and technology
• A wide range of benefits

Diversity and Inclusion at Riverside

We value diversity and foster a workplace where all are respected and empowered. We are a Disability Confident Employer and guarantee interviews for applicants with disabilities meeting minimum requirements.

Applications

Apply early as roles may close before the deadline.

Role Profile

Supporting Customers

Using Psychologically Informed and Trauma-Informed Care principles, support customers to develop independence by:

• Co-producing support and move-on plans with stakeholders
• Reviewing support and risk plans regularly
• Engaging customers to meet outcomes and develop life skills
• Supporting with day-to-day tenancy matters
• Promoting employment, education, and removing barriers
• Signposting to external support services
• Supporting tenancy readiness and financial independence
• Monitoring healthcare needs and medication management
• Leading support initiatives including group work
• Ensuring safety through safeguarding procedures
• Recording customer information accurately

Service Delivery

• Facilitating referrals and assessing new customers
• Contributing to housing management, income collection, and tenancy support
• Maintaining a safe environment and reporting concerns
• Cleaning and preparing rooms
• Handling challenging situations sensitively
• Developing local partnerships
• Carrying out administrative duties
• Additional duties as assigned

Additional Information

• Flexible hours and travel required
• Using Lone Worker system when necessary
• Adhering to policies and delivering in line with Riverside values
• Participating in team meetings and training

Person Specification

• Understanding barriers faced by vulnerable groups
• Experience in structured support and risk management
• Team player with empathy and resilience
• Experience resolving incidents positively
• Decision-making confidence
• Administrative and IT skills
• Knowledge of Trauma-Informed approaches
• Experience in challenging environments
• Knowledge of benefit systems
• Experience in care and support environments