Support Worker

British Red Cross; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a compassionate Service Support Worker to join their dedicated team. This rewarding role involves providing essential practical and emotional support to individuals in need, helping them lead healthier lives. You will engage with service users, assess their needs, and offer guidance while enjoying a flexible work environment. With opportunities for career growth and a supportive team atmosphere, this position is perfect for those looking to make a meaningful impact in their community. Join a team that values diversity and inclusivity, and start your journey in the health and social sector today.

Benefits

36 days annual leave

Up to 6% contributory pension

Flexible working

Learning & Development opportunities

Blue Light Discount Card

Wellbeing Support

Supportive team environment

Cycle2Work scheme

Interest-free commuting loan

Qualifications

• Excellent people skills and a caring nature are essential.
• No professional experience is necessary; just a passion for helping others.

Responsibilities

• Provide practical and emotional support to service users.
• Assess service users’ needs and develop support plans.

Skills

People Skills

Knowledge of NHS and Social Care Services

Flexibility

Professionalism

Education

Registration with the Scottish Social Service Council (SSSC)

Tools

UK Manual Driving License

Job description

Support Worker - Community
Location: Inverness, community based with travel around the area

Salary: £12.60 per hour
Hours: Flexible
Contract: Casual

Registration with the Scottish Social Service Council (SSSC) required within 3 months of starting the role

Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector?

We are seeking a passionate and enthusiastic individual with excellent people skills to join our Support at Home, Health and Care service as a Service Support Worker. A caring, patient, and helpful nature is essential. No professional experience is necessary; if you can make someone feel cared for and comfortable, you could be a great fit.

Our service support workers are a friendly face to those struggling to do things for themselves due to age, illness, or vulnerability. You'll help people enjoy healthier, more fulfilling lives. This role offers rewarding work, opportunities for progression, and the chance to build meaningful relationships with colleagues and service users. It’s more than a job—it's a way to give back to your community.

A day in the life of a Service Support Worker involves:

• Providing practical and emotional support (telephone calls, welfare checks, shopping, etc.) and guidance to service users
• Offering reactive, focused, and flexible support to adults following hospital stays to enable early discharge
• Responding to referrals from clinicians and community health professionals
• Assessing service users’ needs, developing, and following support plans
• Supporting service users after hospital discharge or to prevent readmission
• Transporting individuals to hospital appointments or assisting with prescription and shopping pickups

To be successful as a Service Support Worker, you should:

• Hold a full UK manual driving license
• Have good knowledge of NHS and social care services
• Be proactive in improving service quality for users
• Maintain professionalism, dealing with queries diplomatically and confidentially
• Be flexible with working hours outside the standard schedule
• Note: There is no personal care or medication administration involved in this role.

The closing date for applications is 23:59 on 1st June 2025.

In return, you’ll receive:

• Holidays: 36 days annual leave (including bank holidays) plus options to buy 5 extra days
• Pension scheme: Up to 6% contributory pension
• Flexible working: We accommodate your preferred work style
• Learning & Development: Opportunities for career growth and training
• Discounts: Blue Light Discount Card and employee benefits platform access
• Wellbeing Support: Mental health and wellbeing assistance
• Team Working: Supportive, collaborative environment
• Cycle2Work scheme: Lease a bicycle
• Season ticket loan: Interest-free commuting loan

At The British Red Cross, we value diversity and strive to create an inclusive environment for all staff and volunteers. We are committed to ensuring our teams can bring their true selves to work without fear of discrimination, supported by various networks and initiatives.