Support Worker

Salutem Care and Education; Bloxwich; On-site; GBP 26,000 - 32,000; Full time

Job summary

Salutem Care and Education is opening a brand-new children's home and is looking for experienced Senior Support Workers to shape a safe, nurturing, and inspiring environment for young people.

In this hands-on leadership role you’ll lead shifts, mentor teammates, and provide high-quality, child-centred care while building strong relationships with families, schools, and social workers. You’ll contribute to care plans and safeguarding, ensuring compliance with regulations.

Qualifications

• Experience in children's residential care.
• Diploma in Residential Childcare (Level 3) or willing to complete.
• Ability to lead shifts and support a team.

Responsibilities

• Provide direct care and emotional support to young people using a trauma-informed, relationship-based approach.
• Lead shifts, guide the staff team, and act as a positive role model.
• Support young people with routines, personal care, life skills, social activities, and education.
• Act as a key worker contributing to care plans, risk assessments, and personalised goals.
• Maintain high standards of safeguarding, safety, and compliance with Children's Homes Regulations.
• Build effective relationships with families, schools, social workers, and other professionals.

Skills

Leadership

Safeguarding

Trauma-informed approach

Empathy

Communication

Education

A Level 3 Diploma in Residential Childcare

Job description

As a Senior Support Worker, you'll play a key leadership role in the daily running of the home. You will support the management team, lead shifts, mentor Support Workers, and provide high-quality, child-centred care. You'll build strong relationships with young people, helping them develop resilience, independence, and confidence in a safe and supportive environment.

This is a hands-on role where every day is different - and every day makes an impact.

What You'll Do

• Provide direct care and emotional support to young people using a trauma-informed, relationship-based approach.
• Lead shifts, guide the staff team, and act as a positive role model.
• Support young people with routines, personal care, life skills, social activities, and education.
• Act as a key worker contributing to care plans, risk assessments, and personalised goals.
• Maintain high standards of safeguarding, safety, and compliance with Children's Homes Regulations.
• Build effective relationships with families, schools, social workers, and other professionals.
• Support with records, reporting, handovers, and team meetings.

We're seeking confident, compassionate individuals with experience in children's residential care and a commitment to achieving the very best outcomes. You'll join a team built on openness, trust, and mutual respect, where your ideas matter and your leadership is genuinely valued.

We're opening a brand-new children's home and are looking for experienced, passionate Senior Support Workers to help shape a safe, nurturing, and inspiring environment for young people.

Experience working with children or young people (care, education, youth work, or similar).

Qualifications

• Confidence leading shifts and supporting a team.
• Strong understanding of safeguarding and trauma-informed practice.
• Resilience, empathy, and the ability to stay calm under pressure.
• A Level 3 Diploma in Residential Childcare (or willingness to complete).
• A positive, caring approach and commitment to our values.

Why Join Phoenix House?

• Be part of an exciting new service built on Outstanding foundations.
• Help shape a warm, supportive, high-quality home from the start.
• Work within a culture of openness, respect, and genuine teamwork.
• Opportunities for progression, training, and professional development.
• Make a meaningful difference every day to the lives of young people.

Recognised as a Top Employer United Kingdom 2026 by the Top Employers Institute.

Named among the Top 100 Global Inspiring Workplaces by Inspiring Workplaces.

Proud to be a Disability Confident Committed employer.

Salutem Care and Education is dedicated to protecting and promoting the well-being of children, young adults, and vulnerable individuals. As part of our safer recruitment process, the successful candidate will be required to complete thorough pre-employment checks, including an enhanced DBS and, where applicable, overseas criminal record checks.