Support Technician (Loan Store)

University of the Arts London; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

The University of the Arts London is seeking a proactive Support Technician to run the Equipment Loan Store at Lime Grove, ensuring loans and returns proceed smoothly and equipment is ready for teaching activities.

You will join a small technical team, maintaining inventory records and supporting staff and students in a fast-paced environment. A satisfactory Enhanced DBS check is required, with a commitment to safe and accessible equipment handling.

Qualifications

• Experience in a technical, creative, or educational environment.
• Experience with managing inventory or asset-tracking systems.
• Customer-focused with strong communication and organisational skills.

Responsibilities

• Manage check-out and return of equipment.
• Maintain inventory systems and ensure equipment is tracked and accessible.
• Provide safe, practical support for staff and students.
• Assist with equipment maintenance and demonstrations.
• Support safe working environments and contribute to equipment guidance.

Job description

Are you reliable, customer-focused, and confident working with creative media equipment? University of the Arts London is looking for a proactive Support Technician to join our School of Pre-Degree Studies, managing the day-to-day operation of our busy Equipment Loan Store at Lime Grove.

The Role

In this hands‑on role, you’ll maintain and operate the day-to-day running of the equipment loan facility, ensuring our creative learners and staff have access to the right tools, at the right time, and in excellent condition.

As part of a small, collaborative technical team, you’ll manage the check-out and return of equipment, maintain inventory systems, and provide safe, practical support for staff and students. From photography kits to lighting gear, you’ll help ensure that our equipment is maintained, tracked, and accessible, enabling high‑quality teaching and learning to thrive.

This practical role includes some lifting, manual handling, and occasional working at height, and requires strong organisational skills, a proactive attitude, and a customer‑focused mindset. You’ll also contribute to maintaining safe working environments, developing equipment guidance, providing basic equipment demonstrations and supporting technical developments that reflect the evolving needs of the curriculum.

About you

You’ll bring experience from a technical, creative, or educational environment, and a working knowledge of media and photography equipment. You’ll be confident managing multiple requests, keeping clear records using inventory or asset‑tracking systems, and supporting staff and students in a fast‑paced, customer‑focused environment.

This role will suit someone who is hands‑on and adaptable, with an understanding of how to troubleshoot technical issues and a commitment to excellent service. You’ll communicate clearly and patiently, including with students who are new to equipment use, and work well both independently and as part of a team.

Whether you’ve worked in a loan store, production house, or creative teaching environment, this role offers a fantastic opportunity to support the next generation of creatives at one of the world’s leading arts universities.

We are committed to providing a safe and secure environment for all students, staff and visitors. As this role requires you to work with children, young people and/or vulnerable adults, a satisfactory Enhanced DBS check is required.

If you have any general questions or have accessibility needs, please contact [e-mail]

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.