Support Services Team Leader

The Methodist Church in Britain; Skipton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Smarter Working Policy

Training and development

SMART Pension

Flexible benefits

Cycle to Work Scheme

Colleague Assistance Programme

Volunteer in local communities

Job summary

The post sits in NHS Property Services' Delivery Frontline team, supervising Soft FM colleagues on cleaning, catering and floor care across several hospitals and health centres. It is mobile: the post-holder plans their own hours across the portfolio, with a fixed office day at Batley Health Centre each Tuesday.

Monday-to-Friday hours cover services running from 6am to 10pm, and a full manual driving licence is needed for the company van.

Qualifications

• Previous experience managing or supervising frontline teams, ideally in Soft FM or a healthcare setting.

Responsibilities

• Plan and manage own time across multiple properties, prioritising demands and giving visible, hands-on support
• Supervise, support and motivate frontline Soft FM colleagues across multiple sites
• Plan and allocate workloads, manage rotas and ensure high standards of service delivery
• Build and maintain positive relationships with customers, responding to operational needs
• Manage recruitment, onboarding, training and performance reviews for the team
• Complete administration including timesheets, stock ordering, audits and compliance checks
• Monitor team performance and identify opportunities for continuous improvement
• Ensure work is done safely, efficiently and to company standards
• Lead and support Soft FM services at Coronation Hospital, Keighley Health Centre, Barnoldswick New Clinic and Settle Health Centre, travelling as operational needs require
• Monitor attendance and support lone workers
• Provide occasional operational cover where no other cover is available

Skills

Customer service

Admin skills

Health & safety

Soft FM knowledge

Job description

The post sits in NHS Property Services' Delivery Frontline team, supervising Soft FM colleagues on cleaning, catering and floor care across several hospitals and health centres. It is mobile: the post-holder plans their own hours across the portfolio, with a fixed office day at Batley Health Centre each Tuesday. Monday-to-Friday hours cover services running from 6am to 10pm, and a full manual driving licence is needed for the company van.

What the job involves

• Plan and manage own time across multiple properties, prioritising demands and giving visible, hands-on support
• Supervise, support and motivate frontline Soft FM colleagues across multiple sites
• Plan and allocate workloads, manage rotas and ensure high standards of service delivery
• Build and maintain positive relationships with customers, responding to operational needs
• Manage recruitment, onboarding, training and performance reviews for the team
• Complete administration including timesheets, stock ordering, audits and compliance checks
• Monitor team performance and identify opportunities for continuous improvement
• Ensure work is done safely, efficiently and to company standards
• Lead and support Soft FM services at Coronation Hospital, Keighley Health Centre, Barnoldswick New Clinic and Settle Health Centre, travelling as operational needs require
• Monitor attendance and support lone workers
• Provide occasional operational cover where no other cover is available

Experience

• Previous experience managing or supervising frontline teams, ideally in Soft FM or a healthcare setting

Skills & knowledge

• Strong customer service skills
• Strong administrative skills
• Knowledge of health and safety requirements
• Knowledge or experience of frontline Soft FM services such as cleaning, catering or floor care

Checks & eligibility

• DBS check (will be carried out)
• Full manual driving licence

What’s offered

• 27 days annual leave plus 8 bank holidays, with the option to buy extra weeks' leave
• Smarter Working Policy, allowing choice of where and how to work
• Training and development through the Professional Excellence Framework
• SMART Pension, with employer contribution of up to 6%
• Flexible benefits including NHS retail discounts and Cycle to Work Scheme
• Colleague Assistance Programme covering all areas of life
• Support to volunteer in local communities