Support Services Team Lead – Neurological Care

Brainkind; Norwich; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

33 days annual leave inclusive of bank

Simply Health Plan

Employee Assistance Programme (EAP)

Group life assurance

Eye voucher scheme

Free parking

Company Pension

Long Service and Staff Awards

Job summary

Brainkind in Norfolk is seeking a Support Services Team Leader to manage a designated group at Yarmouth Road, ensuring high standards of care and operation.

You will lead a team, handle rostering, budgeting, medication administration, health and safety, and liaise with stakeholders to support service users and families.

The role includes line management, audits, recruitment and staff development, with a strong emphasis on quality and compliance.

Qualifications

• Excellent working knowledge of Microsoft Office, specifically word, excel, outlook and internet use.
• Previous experience of working in a care setting.
• Knowledge of current relevant legislation relating to care standards, health and safety and food hygiene.

Responsibilities

• Establish and maintain professional relationships with stakeholders to compliment and contribute to the positive reputation of the company.
• To provide line management to a designated team of staff within a specified group at a location or group of locations within the allocated division.
• To undertake any reasonable traveling requirements in order to fulfil the tasks and responsibilities of the role.
• To set and communicate high standards of care and professional conduct within the team supervised.
• To lead and support compliance with Brainkind quality audits.
• To lead and support in health and safety duties as appropriateTo contribute information for the accurate notification of incidents/accidents/safeguarding as appropriate.
• Represent Brainkind at meetings and seminars and any other external events, where appropriate.
• Contributing to effective liaison with stakeholders and external agencies with local authorities, families, advocates, GPs, local safeguarding teams, other DT departments and professionals within the realms of Health and Social Care that have an impact on service provision in consultation with senior colleagues.
• To monitor and be responsible for the day to day spending at the location, to include Trust and service user monies.
• To empower staff and service users to maintain a homely environment.
• To plan and organise in advance staff rotas to include annual leave, training and an appropriate skills mix, ensuring that the staff rota compliments service user needs and individual programmes and meets contractual obligations to commissioners.
• Ensure Administration of Medication is effectively managed, audited, ordered and stored in line with individual service user requirement and Brainkind Policy and Procedures.
• To be responsible and manage in line with local procedures various resources e.g. Walkie Talkies, location keys, IPad and mobile phones etc
• To contribute to the recruitment, selection and induction of support staff.
• To supervise, appraise, develop and train within a designated group of support workers.

Skills

Microsoft Office

Care experience

Education

NVQ / QCF Level 3 HSC

Job description

Brainkind in Norfolk is seeking a Support Services Team Leader to manage a designated group at Yarmouth Road, ensuring high standards of care and operation.

You will lead a team, handle rostering, budgeting, medication administration, health and safety, and liaise with stakeholders to support service users and families.

The role includes line management, audits, recruitment and staff development, with a strong emphasis on quality and compliance.