Admin Team Leader

The Methodist Church in Britain; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

Salford Primary Care Together invites applications for an Admin Team Leader at the Little Hulton site. You will line-manage the reception and administrative staff, keeping admin systems and rotas running, and support the Clinical Lead in daily site operations and planning for safe patient care.

The role requires flexibility to move between sites and cover early mornings and late evenings, with two or more years of leadership experience in a customer-focused setting.

Qualifications

• Two or more years of leadership experience in a customer-focused environment.
• Experience in leading, managing and coaching teams to achieve high standards of customer care.
• Experience of working autonomously, taking initiative and managing own workload.

Responsibilities

• Line-manage the reception and administrative team, including supervision, appraisal, coaching and development plans.
• Support the site Clinical Lead in day-to-day running and planning, ensuring safe patient care.
• Ensure admin systems and procedures run efficiently across sites.

Skills

People management

Communication

Microsoft packages

Education

Further education qualification

Job description

This Admin Team Leader post sits within the Little Hulton site of Salford Primary Care Together, a community interest company running three GP practices across Salford. The postholder line-manages the site's reception and administrative staff, keeps admin systems and rotas running, and supports the Clinical Lead in the day-to-day running of the practice. The role carries a flexibility requirement to move between sites and cover early morning and late evening shifts. Two or more years of leadership experience in a customer-focused setting is essential.

What the job involves

• Line-manage the reception and administrative team at Little Hulton, including supervision, appraisal, coaching and development plans
• Support the site Clinical Lead in the day-to-day running and planning of the site, ensuring safe, effective patient care
• Ensure all sites operate safely and smoothly, and that admin systems and procedures run efficiently
• Co-ordinate admin rotas and leave requests, and ensure work allocation such as home visits and 111 requests is completed
• Act as first point of contact for patient complaints and lead their resolution, managing learning from complaints, incidents and near misses
• Monitor and report site performance against KPIs and produce site data to ensure targets are met
• Set SMART objectives, manage absence processes and take part in recruitment and induction of new staff
• Lead on health and safety, infection control and incident reporting for the site and its staff
• Oversee accurate record keeping, information governance, safeguarding and compliance with SPCT policies
• Provide direction and support to staff in the use of front-end, telephone and other practice systems
• Manage resources such as stationery and ordering, and organise daily and weekly workloads to meet deadlines
• Contribute to projects and new services with the Management Team, and represent the company in a positive manner

Qualifications

• Relevant further education qualification

Experience

• Two or more years' leadership experience in a customer-focused environment
• Experience of leading, managing and coaching teams to achieve high standards of customer care
• Experience of working autonomously, taking initiative and managing own workload

Skills & knowledge

• Excellent people management skills
• Excellent written and verbal communication skills
• Experience and knowledge of Microsoft packages

Other

• Shares and upholds the values of Salford Primary Care Together
• Able to work as part of a team
• Committed to providing patient-centred care
• Flexibility to move around sites and cover early morning and late evening shifts

Nice to have

• Management or supervisory qualification
• Previous clerical or receptionist experience
• Previous experience in a customer-focused, busy environment
• Clean driving licence and use of a car