Support Services Officer (Reception)

South Downs National Park Authority; Midhurst; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Local government pension scheme

Healthcare - cash plan and wellbeing

Cycle to work

Professional development support

Job summary

South Downs National Park Authority is seeking a Support Services Officer (Reception) at the South Downs Centre, Midhurst. You will manage front-of-house, handle a wide range of enquiries from the public, and coordinate reception tasks to support colleagues across the organisation.

With 37 hours per week on a permanent basis, you will develop IT skills across Word, PowerPoint, Excel, and Outlook, and contribute to a friendly, efficient visitor experience while upholding our inclusion and

Qualifications

• Experience of working with the general public and handling a wide range of enquiries.
• Experience of taking notes, using office systems, including data management and filing; strong IT skills including Word, PowerPoint, Excel and Outlook.

Responsibilities

• Deliver Support Services, including the front-of-house service at the South Downs Centre, Midhurst.
• Be the first point of contact for members of the public, partners and stakeholders, and manage reception duties and enquiries.

Job description

Position: Support Services Officer (Reception)

Location: South Downs Centre, Midhurst

Closing Date: 11 October 2026

Interview Date: 26 October 2026

Salary: £25,673 - £28,563

Hours: 37 hours per week

Type of post: Permanent

You will deliver Support Services, including the front-of-house service, at the South Downs Centre. We would like to hear from you if you are interested in working in a rewarding and challenging environment.

Covering a range of administrative duties, you will assist colleagues throughout the organisation when required. You will have experience of working with the general public and handling a wide range of enquiries, in sometimes challenging situations. You will also have experience of taking notes, using office systems, including data management and filing, be experienced in dealing with a busy workload and have strong IT skills, including Microsoft Word, PowerPoint, Excel and Outlook.

You will also be the first point of contact for members of the public, partners and stakeholders, as well as delivering an efficient and responsive reception service for the South Downs Centre, including managing all incoming post, telephone calls and also guiding people through our interpretation area and assisting them in finding further information about the South Downs National Park along with identifying activities they may wish to undertake.

This is a fantastic introductory level role that can lead to further opportunities as they arise.

SDNPA is an inclusive organisation, and we welcome applications from everyone irrespective of sex, sexual orientation, gender identity, ethnicity, faith and religion, disability and age.

We operate a Guaranteed Interview Scheme (GIS) for disabled applicants.

In all circumstances, the SDNPA appoints on merit based on evidence the applicant supplies in meeting the essential criteria for the post. Further information on our commitment to Equality, Diversity and Inclusion can be found on our website.

SDNPA Enhanced Benefits

• - Flexible working – (this is available for the majority of our roles. However, some positions may require on-site presence and/or specific hours due to business needs)
• - Local government pension scheme
• - Electric Vehicle Salary Sacrifice Scheme
• - Heat Scheme (capped interest-free green home improvement loan, available on a first-come, first-served basis)
• - Healthcare - includes cash plan, counselling and wellbeing discounts
• - Access to Health and Wellbeing portal and webinars
• - 28 days’ annual leave, increasing to 31 days, plus bank holidays
• - Professional development support
• - Cycle to work scheme
• - Car sharing
• - Use of pool cars
• - Regular staff events / activities, which support the SDNPA’s Purposes and Duty