Administrator Officer

Greensquareaccord View All Jobs; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Trust based flexible working

Holiday entitlement

Birthday leave

Leave trading

Pension 6%

Online GP

Blue Light card

EAP

Cycle to work

Sick pay

Job summary

GreenSquareAccord is seeking an organized, customer-focused Administrator Officer to join our Age Designated Service team in Birmingham. You will provide high-quality administrative and front-line support across localities, acting as the first point of contact for customers by phone, email and written correspondence.

The role involves coordinating with Scheme Liaison Officers and Service Managers, communicating with local authorities and external partners, and delivering an excellent service to

Job description

We are looking for an organised, customer-focused and approachable Administrator Officer to join our Age Designated Service team. In this role, you will provide high-quality administrative and front-line support across all localities, working closely with Scheme Liaison Officers, Senior Scheme Liaison Officers, Service Managers and the Head of Service. You will be an important first point of contact for our customers, providing support by telephone, email and written correspondence. You will also communicate with external agencies, local authorities and other stakeholders to help ensure an effective and professional service. You will play a key role in creating a positive first impression of GreenSquareAccord, delivering an excellent service to both existing and new customers, regardless of tenure., This is an excellent opportunity to join a dedicated team and make a positive difference to the lives of customers within our Age Designated Service. If you are an organised administrator who enjoys working with people, providing excellent customer service and supporting vulnerable customers, we would love to hear from you. Communicates clearly and effectively, both verbally and in writing. Can present information confidently in a variety of formats to internal and external audiences. Is an effective listener and gives people the opportunity to express their views. Builds positive working relationships with colleagues, customers and external partners. Can work flexibly and effectively as part of a team. Is highly organised, able to manage their own workload and consistently meet deadlines. Demonstrates a strong commitment to equality, diversity and inclusion, both in the workplace and within the communities we serve. Can represent GreenSquareAccord professionally and work effectively in partnership with staff from other organisations. Has knowledge and understanding of the needs of vulnerable people. Has a high level of digital competence and experience using IT packages such as Microsoft Word, Excel, Access and Publisher. In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes.

• Trust based flexible working and supportive and friendly teams
• 25 days annual holiday entitlement, increasing to 30 days
• One day off for your birthday
• Opportunity to buy or sell annual leave
• A defined contribution pension scheme GSA matches up to 6% contributions
• We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.
• Access to Blue Light discount card membership
• Confidential Employee Assistance Programme (EAP).
• Cycle to work Scheme
• Eligible for occupational sick pay