Support Services Manager

Stoll; Greater London; Hybrid; GBP 42,000 - 51,000; Full time

Benefits offered by this job

Healthcare Cash Back Plan

Ride to Work Scheme

Season Ticket Loans

Pension - SHPS via salary exchange

Job summary

Stoll Foundation in Fulham is seeking an inspiring Support Services Manager to lead a team of support workers delivering person-centred housing support for veterans. The role is based on-site at Fulham with duties overseeing 2 Team Leaders, agency staff and 2 Independent Living Workers, reporting to the Head of Support & Tenant Engagement.

You will be responsible for safeguarding, risk and health & safety, building partnerships with external agencies, monitoring outcomes and performance, and

Qualifications

• Strong experience supporting vulnerable adults to live more independently.
• Proven experience managing, motivating and developing a team.
• Good understanding of safeguarding, risk and health & safety.
• Experience working with external agencies and building partnerships.
• Ability to monitor service quality, outcomes and performance.
• Understanding of veterans' experiences and the wider community.

Responsibilities

• Lead a team of support workers delivering person-centred support.
• Promote independence and wellbeing for residents.
• Monitor service quality, outcomes and performance.
• Collaborate with external agencies and partners.

Skills

Vulnerable adults support

Team management

Safeguarding

External partnerships

Service quality monitoring

Veterans awareness

Job description

Location: Fulham base; onsite across all Stoll Foundation offices

Contract Type: Permanent

Salary: £46,182 per year + benefits

Job type: Full-time [Monday to Friday - 9am to 5pm]

Responsible to: Head of Support & Tenant Engagement

Responsible for: 2 Team Leaders support services, agency staff, 2 Independent Living Workers

The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to
delivering safe, high-quality homes and support that enables independence, dignity, and wellbeing for those who have served their country.

We are seeking an inspiring Support Services Manager to continue our innovative work with Veterans. This post will be based at our site in Fulham, leading a team of support workers who deliver person-centred support, promote independence and wellbeing as part of Stoll's supported housing services.

The successful applicant will be passionate about providing a high-quality support service, getting the best outcomes possible, and will have the following experience and knowledge:

Required skills and experience

• Strong experience supporting vulnerable adults to live more independently.
• Proven experience managing, motivating and developing a team.
• A good understanding of safeguarding, risk and health & safety.
• Experience working with external agencies and building strong partnerships.
• The ability to monitor service quality, outcomes and performance.
• An understanding of the experiences and challenges faced by veterans and the wider veterans community.

Staff Benefits

• Healthcare Cash Back Plan- provided by Bupa, this scheme financially reimburses you for treatment costs (up to an annual limit) for everyday healthcare needs including dental and chiropractic treatments, physiotherapy and health screenings.
• Ride to Work Scheme- providing loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance free benefit through salary exchange.
• Season Ticket Loans- staff can access an interest-free loan if they travel to and from work by public transport, paid back over 10 monthly instalments.
• Pension - the Social Housing Pension Scheme (SHPS) is available to all employees via salary exchange. Whilst you can opt out of the pension scheme.

Job Description/Person Specification is here

Closing date for applications: 16th October 2026 at 5pm.

Stoll strives to be an equal opportunities employer and welcomes applications from all sections of the community. We particularly welcome applications from ex-Service personnel.