Support Services Engineer

ARM (Advanced Resource Managers); Southampton; On-site; GBP 40,000 - 46,000; Full time

Job summary

A leading company is seeking a Support Services Engineer in Southampton to deliver technical support to clients. This role involves managing tickets, consulting on IT needs, and ensuring high levels of customer satisfaction. The ideal candidate will possess strong technical skills and relevant IT qualifications. Join a dedicated team to showcase your expertise in a fast-paced environment.

Qualifications

• Experience with Microsoft Exchange and Active Directory.
• Knowledge of Cloud services like Azure and AWS.
• Understanding of Local Area Networking and Cisco equipment.

Responsibilities

• Consult with clients on technical needs and resolve queries.
• Take ownership of support tickets and manage them to resolution.
• Create and maintain documentation and asset configurations.

Skills

Technical Support

Customer Resolution

Consultation

Documentation Management

Education

Formal IT qualification (ideally MCSE/MCITP)

Tools

Microsoft Exchange

Active Directory

Cloud (Azure, AWS, Google cloud)

SCCM

Windows Servers

Server Virtualisation (HyperV/VMWare)

Cisco LAN/WAN

Citrix (XenApp/XenDesktop)

Job description

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Support Services Engineer - Onsite (Southampton)

Salary: £40,

Position Overview:
As an Onsite Support Services Engineer, you will be able to provide technical support to end-users. This role has been specifically created to service one of our longstanding clients in the Southampton area.

It is an excellent opportunity to showcase your technical expertise. Your remit will include incidents, problems, requests or help with particular projects, subject to client need. This role would suit someone who is comfortable working standalone in an onsite capacity, and as a subject matter expert providing a whole range of IT support.

Responsibilities:
Some of the responsibilities you can expect to be involved with include:

• Consulting with clients on their technical needs
• Responding to queries and complaints, finding the best resolution and maintaining customer contact
• Taking ownership of tickets allocated by client or operational teams, effectively managing them through to resolution or escalation
• Having the responsibility of ensuring successful sign-off, delivery, and handover to support services post project completion
• Assessing and reporting potential risks
• Reporting on customer feedback
• Ensuring all documentation is created, updated, and completed, including the maintaining of asset information and configurations

Qualifications & Experience:

The right candidate for this role will have the following technical experience:

• Microsoft Exchange
• Active Directory
• Cloud (Azure, AWS or Google cloud)
• SCCM
• Office
• Windows Servers (full range)
• Server Virtualisation (HyperV/VMWare)
• Local Area Networking
• Cisco LAN/WAN (Routers, Switches, ASAs)
• Routing/switching equipment including, but not limited to, Cisco, Dell, HP Switches, Routers and Firewalls
• Citrix ( XenApp/XenDesktop)
• Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous
• SharePoint /

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.