Field Service Engineer South East

Philips Iberica SAU; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading health technology company is seeking a Field Service Engineer for the South East region to provide exceptional technical support and maintenance for imaging systems. Ideal candidates will have a relevant engineering qualification and a strong customer-first attitude to tackle complex technical challenges while maintaining high service standards.

Qualifications

• Experienced in corrective and preventative works for Imaging Systems devices.
• Ability to deliver high levels of customer service.
• Competent in IT/Network diagnosis and system connectivity.

Responsibilities

• Provide technical support for Philips Imaging customers.
• Carry out installation, maintenance, and repair of imaging equipment.
• Diagnose mechanical, hardware, and software system failures.

Skills

Logical problem solving

Customer service

IT/Network diagnosis

Education

HNC (NVQ Level 4) or Degree in Electro-engineering

Job description

Job Title

Field Service Engineer South East

Job Description

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. Would you like the challenge to work both individually and as part of a wider team to install, maintain and repair our wide range of technologically advanced imaging equipment?

This position will be field based location for South East area.

You are responsible for

• Operating at an advanced technical level to provide expert advice & solutions to our customers and colleagues.

• Providing field based and remote technical support to customers and colleagues in line with relevant training and experience.

• Carrying out corrective, preventative, installation and field change order activities on complex healthcare systems.

• Diagnosing mechanical, hardware and software system failures using established procedures and information.

• Determining most cost effective repair/solution to minimize customer downtime.

• Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by 7 working pattern.

You are a part of a regional team of collaborative Field Service Engineers who are expected to work to the highest standards to ensure first class service is delivered to our customer base whilst ensuring Quality & Regulatory standards are adhered to in this heavily regulated industry.

You are reporting directly to the District Service Delivery Manager.

To succeed in this role, you’ll need a customer-first attitude and the following

• HNC (NVQ Level 4) or Degree in Electro-engineering or equivalent highly desirable

• Experienced logical problem solver with ability to work independently

• Experienced in carrying out corrective and preventative works for Imaging Systems devices and equipment desirable

• The ability to process knowledge across multi-modality and diverse product ranges

• Recognize new technologies and adapts to daily challenges

• Deliver high levels of customer service

• Competent in IT/Network diagnosis/system connectivity/Remote service desirable

• You are currently living in the South West region, ideally around London or South East.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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