Support Services Coordinator

Freedom; Leeds; Hybrid; GBP 27,000; Full time

Job summary

A leading company in the engineering and services sector is seeking a Support Services Coordinator to manage scheduling for maintenance jobs and provide excellent customer service. This position offers a permanent, full-time role with hybrid work options in Leeds, with a competitive salary and opportunities for personal development.

Qualifications

• Excellent organisation and communication skills.
• Strong IT skills, particularly with the MS Office package.
• Prior experience in customer support or helpdesk roles preferred.

Responsibilities

• Handle calls to log and update customers on planned and reactive works.
• Manage contracts and monitor maintenance schedules.
• Oversee the administration of staff competencies and training.

Skills

Organisation

Communication

IT Skills

Customer Support

Job description

Join to apply for the Support Services Coordinator role at Freedom

1 week ago Be among the first 25 applicants

Join to apply for the Support Services Coordinator role at Freedom

White Rose Park, Leeds (LS11 0DL)

Permanent – Full time, Hybrid working available

Salary Up £27,000 Per Annum Dependant On Experience

White Rose Park, Leeds (LS11 0DL)

Permanent – Full time, Hybrid working available

Salary Up £27,000 Per Annum Dependant On Experience

Freedom are currently looking to recruit a positive, flexible and enthusiastic Support Services Coordinator to ensure the effective scheduling of planned maintenance jobs and emergency call outs in an efficient manner, seeing each call through to completion and invoice, whilst delivering excellent customer service to all our internal and external clients.

This is a full-time permanent position to be based at our new head office at White Rose Business Park, Leeds (LS11 0DL), the role offers hybrid working across a 37 hour week.

Key responsibilities:

• Handle incoming outgoing calls to log and update customers and clients on planned and reactive works for your area.
• Look after your allocated area, proactively booking in site visits for each client/contract and preparing the necessary work instructions and health and safety documents. Set up and monitor new contracts and contract renewals for the area.
• Monitor the shared mailbox on a rota basis, allocating emails to the relevant area co-ordinators for action.
• Carry out daily monitoring to ensure that any outstanding or overdue reactive/planned preventative maintenance (PPM) and quoted jobs are scheduled, keeping clients updated and working within the agreed client Service Level Agreements (SLAs).
• Instruct subcontractors to carry out reactive callouts and see the work through to completion.
• Raise purchase orders (POs) for equipment / materials / Personal Protective Equipment (PPE) and obtain relevant purchase order number/instruction for quoted works, ensuring all documentation and customer approvals are attached to the system.
• Ensure all relevant documentation/paperwork (eg reports) are returned and attached to each job so it can be invoiced.
• Submit applications and invoices to the customer, and respond to and resolve any queries, raising credit notes if required.
• Monitor and carry out administration of staff competencies, authorisations and Safety Passports, organising training courses and ensuring they are recorded and kept up to date.
• Work with your neighbouring area co-ordinator to ensure cover is available for annual leave but also to carry out shared tasks within the whole team and offer assistance if/where required.
  
  

Requirements:

This is a fast paced role and successful applicants will need to be able to effectively manage multiple tasks simultaneously and be comfortable working under pressure.

• Excellent organisation and communication skills, with a good eye for detail.
• Strong IT skills, in particular with the MS Office package.
• Prior experience in customer support, helpdesk type position particularly within a Mechanical/Electrical or a related service business would be very beneficial.
  
  

Next Steps:

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.

We’ll do our best to outline the recruitment process to you ahead of timewith plenty of notice.If you require any accommodations to participatein the application or interview process, please let us know and we will work with you to ensure your needs are met.

About Us

Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

You will be working as part of a team where we are committed to creating a culture where we treat each other fairly and with respect, recognising everyone as an individual.

Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be

#Freedom

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Construction

Referrals increase your chances of interviewing at Freedom by 2x

Sign in to set job alerts for “Support Services Coordinator” roles.

Leeds, England, United Kingdom 1 month ago

Leeds, England, United Kingdom 3 days ago

Morley, England, United Kingdom 4 days ago

Morley, England, United Kingdom 4 days ago

Leeds, England, United Kingdom 1 week ago

Harrogate, England, United Kingdom 1 week ago

Leeds, England, United Kingdom 1 week ago

Wakefield, England, United Kingdom 14 hours ago

Leeds, England, United Kingdom 4 weeks ago

West Yorkshire, England, United Kingdom 1 week ago

West Yorkshire, England, United Kingdom 1 week ago

Barnsley, England, United Kingdom 3 weeks ago

Barnsley, England, United Kingdom 1 week ago

Halifax, England, United Kingdom 2 weeks ago

Barnsley, England, United Kingdom 3 weeks ago

Leeds, England, United Kingdom 2 hours ago

West Yorkshire, England, United Kingdom 3 days ago

Business Support Officer for Planned and Surgical Care

Harrogate, England, United Kingdom 1 week ago

Leeds, England, United Kingdom 16 hours ago

Wakefield, England, United Kingdom 2 weeks ago

York, England, United Kingdom 3 weeks ago

Case Administrator, Yorkshire and the Humber Probation Service, Unpaid Work - Full and Part Time (Ref: 6889)

Wakefield, England, United Kingdom 8 hours ago

Leeds, England, United Kingdom 10 hours ago

Prescription Clerk / Admin Assistant - North House Surgery

Ripon, England, United Kingdom 1 week ago

Leeds, England, United Kingdom 2 weeks ago

Castleford, England, United Kingdom 4 days ago

Administrative Officer - JCSB - Bradford (Ref: 6745)

Bradford, England, United Kingdom 2 days ago

Admin and Operations Assistant (E7534) - Broomfield South SILC

Leeds, England, United Kingdom 2 weeks ago

Professional Business Support Administrator

Leeds, England, United Kingdom 4 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.