Customer Services Coordinator - Installations

Energy Assets Group Holdings; Darwen; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in utilities is seeking a Customer Services Coordinator to provide technical and administrative support. The role involves liaising with customers, managing smart meter setups, and enhancing service efficiency. Ideal candidates will possess strong communication and problem-solving skills, ensuring excellent customer experiences within a supportive work environment.

Benefits

30 days holiday, increasing to 35 days with service

Competitive compensation package

Career development opportunities

Happy and inclusive workplace culture

Safety prioritization with critical injury scheme

Qualifications

• Strong communication skills, both written and verbal.
• Experience in customer service and problem-solving.
• Ability to work collaboratively in a team environment.

Responsibilities

• Liaise with customers and suppliers to resolve issues.
• Remotely program connections for smart meter readings.
• Manage reports using Microsoft Excel and Access.

Skills

Communication

Problem-Solving

Customer Service

Attention to Detail

Team Collaboration

Tools

Microsoft Excel

Microsoft Access

Job description

Customer Services Coordinator - Installations

Our customer service advisors are responsible for providing a first point of contact for technical and administrative support to our engineers and other internal teams.

A key responsibility of this role is to monitor and minimise manual commissioning of assets and to work towards communicated targets and KPIs.

Working with us, you will benefit from:

• A key strand of our corporate mission is to provide colleagues with high levels of job satisfaction, recognition, and personal development opportunities.
• Competitive compensation package - a starting salary of £25,077, plus the opportunity for an annual performance-based bonus.
• Work-life balance – 30 days holiday, increasing to a maximum of 35 days with service.
• Critical injury scheme – we prioritize safety at work with high levels of risk mitigation and excellent safety statistics. In the event of a serious injury, support and financial assistance are provided.
• Down-to-earth and welcoming culture – join a friendly, diverse team eager to welcome new members.
• Future career opportunities – as a large organization offering end-to-end utility solutions, there are many opportunities for growth and advancement.

Key Responsibilities

• Provide accurate and timely administrative support to internal and external customers as the first point of contact.
• Liaise with customers and suppliers to resolve issues and deliver excellent customer service.
• Remotely program connections and setup files for smart meter readings on behalf of energy suppliers.
• Use systems diligently to record information accurately and with attention to detail.
• Troubleshoot communication issues with assets.
• Manage reports using Microsoft Excel and Access, including SLA tracking and appointment management, utilizing functions like VLOOKUP.
• Investigate system and meter setup errors.
• Respond to supplier and internal email queries.
• Proactively seek to improve efficiency and customer experience.
• Build strong relationships with internal teams for mutual understanding and continuous improvement.

What We're Looking For

• Ability to stay calm and control workload in a demanding environment.
• Prioritization skills and knowing when to escalate issues.
• Attention to detail and pride in providing accurate support.
• Strong problem-solving and resolution skills.
• Excellent communication skills, both written and verbal.
• First-class customer service skills.
• Previous industry experience is advantageous.
• Ability to work collaboratively and as part of a team.
• Capability to identify and raise areas for improvement.

About us

Established in 2005, we are a nationwide utilities infrastructure business offering innovative metering, data services, network construction, and low-carbon solutions. We partner with major energy suppliers and utility constructors, serving prestigious brands and public sector clients across the UK. We are committed to inclusivity and welcome applicants from all backgrounds who are legally eligible to work in the UK.