Support Services Coordinator

Freedom Group; Leeds; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A leading engineering and services company seeks a Support Services Coordinator in Leeds. The role entails managing maintenance job schedules, providing excellent customer service, and handling invoicing within a hybrid work model. Candidates should possess strong organizational and IT skills, especially in MS Office, to excel in this fast-paced environment.

Qualifications

• Experience in customer support or helpdesk roles, preferably within Mechanical/Electrical services.
• Ability to multitask and work under pressure.
• Strong attention to detail and organizational skills.

Responsibilities

• Manage scheduling of maintenance jobs and emergency call outs.
• Handle customer communications and ensure jobs are completed within SLAs.
• Raise purchase orders and manage invoicing documentation.

Skills

Organisational skills

Communication skills

Attention to detail

IT skills

Customer support experience

Tools

MS Office

Job description

Permanent – Full time, Hybrid working available

Salary up to £27,000 per annum, dependant on experience

Freedom is currently seeking a positive, flexible, and enthusiastic Support Services Coordinator to manage the scheduling of planned maintenance jobs and emergency call outs efficiently. The role involves seeing each call through to completion and invoicing, while delivering excellent customer service to internal and external clients.

This is a full-time, permanent position based at our new head office at White Rose Business Park, Leeds (LS11 0DL). The role offers hybrid working within a 37-hour workweek.

Key responsibilities:

1. Handle incoming and outgoing calls to log and update customers and clients on planned and reactive works.
2. Manage your allocated area by proactively booking site visits, preparing work instructions, and health and safety documents. Set up and monitor new contracts and renewals.
3. Monitor the shared mailbox on a rota basis, allocating emails to relevant co-ordinators.
4. Ensure scheduled, overdue, or outstanding reactive and preventative maintenance jobs are managed within SLAs, keeping clients informed.
5. Instruct subcontractors for reactive callouts and oversee work completion.
6. Raise purchase orders for equipment, materials, PPE, and obtain relevant approvals, attaching documentation accordingly.
7. Ensure all reports and paperwork are returned and attached for invoicing.
8. Handle application and invoice submissions, respond to queries, and raise credit notes if necessary.
9. Administer staff competencies, authorisations, and safety passports, organising training and maintaining records.
10. Collaborate with colleagues to ensure coverage during leave and share team tasks as needed.

Requirements:

This role requires effective multitasking and the ability to work under pressure. Successful candidates should have:

• Excellent organisational and communication skills with attention to detail.
• Strong IT skills, especially with MS Office.
• Experience in customer support or helpdesk roles, preferably within Mechanical/Electrical services or related fields.

Next Steps:

We are committed to fostering an inclusive culture where everyone is treated fairly and with respect. We will outline our recruitment process clearly and accommodate applicants' needs. Please inform us if you require any adjustments to participate fully.

About Us

Freedom is part of the NG Bailey Group, a leading independent engineering and services company in the UK, established in 1921 with a turnover of £500m and 3,000 employees. We invest in training and development, supporting your career growth through regular reviews, training, and ongoing support.