Support Services Coordinator

Freedom; Leeds; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

Freedom, a part of the NG Bailey Group, is seeking a Support Services Coordinator. This full-time role offers hybrid working and focuses on maintaining effective scheduling for planned and reactive works. Applicants should possess strong organizational and communication skills, along with proficiency in MS Office, to provide excellent customer service. This position involves handling multiple tasks in a fast-paced environment.

Qualifications

• Prior experience in customer support, particularly within a Mechanical/Electrical or related service business is beneficial.
• This is a fast-paced role, requiring effective management of multiple tasks simultaneously.

Responsibilities

• Schedule planned maintenance jobs and emergency call outs.
• Monitor shared mailbox and allocate tasks to relevant coordinators.
• Ensure all relevant documentation is attached for invoicing.

Skills

Excellent organisation

Communication skills

Strong IT skills

Tools

MS Office

Job description

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White Rose Park, Leeds (LS11 0DL)

Permanent – Full time, Hybrid working available

Salary Up £27,000 Per Annum Dependant On Experience

White Rose Park, Leeds (LS11 0DL)

Permanent – Full time, Hybrid working available

Salary Up £27,000 Per Annum Dependant On Experience

Freedom are currently looking to recruit a positive, flexible and enthusiastic Support Services Coordinator to ensure the effective scheduling of planned maintenance jobs and emergency call outs in an efficient manner, seeing each call through to completion and invoice, whilst delivering excellent customer service to all our internal and external clients.

This is a full-time permanent position to be based at our new head office at White Rose Business Park, Leeds (LS11 0DL), the role offers hybrid working across a 37 hour week.

Key responsibilities:

• Handle incoming outgoing calls to log and update customers and clients on planned and reactive works for your area.
• Look after your allocated area, proactively booking in site visits for each client/contract and preparing the necessary work instructions and health and safety documents. Set up and monitor new contracts and contract renewals for the area.
• Monitor the shared mailbox on a rota basis, allocating emails to the relevant area co-ordinators for action.
• Carry out daily monitoring to ensure that any outstanding or overdue reactive/planned preventative maintenance (PPM) and quoted jobs are scheduled, keeping clients updated and working within the agreed client Service Level Agreements (SLAs).
• Instruct subcontractors to carry out reactive callouts and see the work through to completion.
• Raise purchase orders (POs) for equipment / materials / Personal Protective Equipment (PPE) and obtain relevant purchase order number/instruction for quoted works, ensuring all documentation and customer approvals are attached to the system.
• Ensure all relevant documentation/paperwork (eg reports) are returned and attached to each job so it can be invoiced.
• Submit applications and invoices to the customer, and respond to and resolve any queries, raising credit notes if required.
• Monitor and carry out administration of staff competencies, authorisations and Safety Passports, organising training courses and ensuring they are recorded and kept up to date.
• Work with your neighbouring area co-ordinator to ensure cover is available for annual leave but also to carry out shared tasks within the whole team and offer assistance if/where required.
  
  

Requirements:

This is a fast paced role and successful applicants will need to be able to effectively manage multiple tasks simultaneously and be comfortable working under pressure.

• Excellent organisation and communication skills, with a good eye for detail.
• Strong IT skills, in particular with the MS Office package.
• Prior experience in customer support, helpdesk type position particularly within a Mechanical/Electrical or a related service business would be very beneficial.
  
  

Next Steps:

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.

We’ll do our best to outline the recruitment process to you ahead of timewith plenty of notice.If you require any accommodations to participatein the application or interview process, please let us know and we will work with you to ensure your needs are met.

About Us

Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

You will be working as part of a team where we are committed to creating a culture where we treat each other fairly and with respect, recognising everyone as an individual.

Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be

#Freedom

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Construction

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