Support Services Administrator - Hybrid & Flexible Hours

The Woodland Trust; Grantham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Enhanced Employer Pension

Life Assurance

Flexible and hybrid working options (7

Buy and sell holiday scheme

Enhanced parental pay

Employee assistance programme

Job summary

The Woodland Trust is seeking a Support Services Administrator to join our team at the Head Office in Grantham. You will handle enquiries, payments and a range of admin tasks to ensure accurate, efficient, high-quality service.

This full-time role (37.5 hours per week) requires strong customer service, robust administration and IT skills, with a proactive approach to workload management and attention to detail.

Qualifications

• Experience delivering a high standard of customer service.
• Strong administration and data-entry skills with excellent attention to detail.
• Confident IT skills including Microsoft Office and relevant systems.
• Organise and prioritise workload, manage deadlines and accuracy.

Responsibilities

• Respond to enquiries and requests across phone, email and post.
• Process supporter payments and sensitive data securely in line with compliance.
• Prepare and send communications and membership materials.
• Handle post, courier packages and supporter communications efficiently.
• Identify and resolve complex requests with sound judgement.
• Build relationships with colleagues and stakeholders; represent Support Services.
• Role based at Head Office in Grantham.

Skills

Customer service

Team player

Attention to detail

IT proficiency

Data entry

Tools

Microsoft Office

Job description

The Woodland Trust is seeking a Support Services Administrator to join our team at the Head Office in Grantham. You will handle enquiries, payments and a range of admin tasks to ensure accurate, efficient, high-quality service.

This full-time role (37.5 hours per week) requires strong customer service, robust administration and IT skills, with a proactive approach to workload management and attention to detail.