IT Application Specialist (3rd Line)

Thirteen Group; Tees Valley; Hybrid; GBP 43,000 - 52,000; Full time

Benefits offered by this job

Salary £47,665 per annum

Annual leave 28 days rising to 31 days

Pension up to 17% contributions (flex)

Health and wellbeing support services

Discount and Reward platform (T’dar)

Buy and sell annual leave

Job summary

Thirteen Group is recruiting an IT Application Specialist (3rd Line) to upgrade, develop and support business applications, driving performance and user experience. You’ll collaborate with stakeholders across the organisation and take ownership of complex incidents within an ITIL framework.

The role is based mainly at our Middlesbrough office with hybrid working and occasional out-of-hours rota for resilience and maintenance. Salary is £47,665 per annum.

Qualifications

• Experience administering, monitoring, maintaining and improving software applications.
• Used to fast-paced environment with rapid software changes.
• Organised, collaborative and proactive in improving processes.
• Strong troubleshooting and problem-solving skills.
• Willing to work out-of-hours as part of IT resilience rota (roughly 4 Saturdays per year; ~1 week per 20 for resilience).
• Experience with housing management systems such as NEC Housing, Open Accounts, Uniclass or DRS is advantageous but not essential.

Responsibilities

• Responsible for the upgrade, development and support of business applications to enhance performance and user experience.
• Work with stakeholders to understand business needs and provide technical solutions that deliver real value.
• Plan, coordinate and implement application upgrades, enhancements and system changes.
• Take ownership of complex incidents and service requests, troubleshooting issues and driving resolution, alongside IT colleagues and third-party support partners.
• Work within ITIL framework best practice, including incident and change management processes.
• Maintain the security, stability and resilience of systems, supporting disaster recovery and business continuity arrangements.
• Support the technical implementation of new systems.

Job description

Join us as an IT Application Specialist (3 Line) at Thirteen Group!

Role Overview

At Thirteen we pride ourselves on being a sector leader in using technology to help us deliver outstanding services to our customers. We do this by enabling our colleagues to work in a high performing, agile and smart environment supported by our amazing IT Application Development and Support Team.

We're looking for an IT Application Specialist (3rd Line), internally known as Application Specialist, to provide expert technical support, development and continuous improvement across our business-critical systems. You'll work closely with stakeholders across the organisation to deliver solutions that improve performance, efficiency and user experience.

This is a roam role, so you’ll typically spend a few days a week working from our fantastic office at Hudson Quay in Middlesbrough, with flexibility to work from home. We’ll need you to be flexible around business and team need, so you may need to come into the office more frequently when required.

Thirteen Benefits

• Salary £47,665 per annum
• Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health save money on common health expenses and get access to health and wellbeing support services.
• T’dar our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave

Key Responsibilities

• Responsible for the upgrade, development and support of business applications to enhance performance and user experience.
• Work with stakeholders to understand business needs and provide technical solutions that deliver real value.
• Plan, co-ordinate and implement application upgrades, enhancements and system changes.
• Take ownership of complex incidents and service requests, troubleshooting issues and driving resolution, alongside IT colleagues and third-party support partners.
• Work within ITIL framework best practice, including incident and change management processes.
• Maintain the security, stability and resilience of systems, supporting disaster recovery and business continuity arrangements.
• Support the technical implementation of new systems

About You

• With a background in IT service delivery, you’ll have experience in administering, monitoring, maintaining and improving software applications.
• You’ll be used to working well in a fast paced, ever-green environment where change in software applications happens fast.
• You’ll be organised, collaborative and forward thinking, always looking for opportunities for improvement and able to positively work with teams and stakeholders to achieve combined outcomes.
• Strong troubleshooting and problem-solving skills, with the ability to transform business requirements into workable solutions.
• You’ll be willing to work out of hours as part of our IT resilience rota and to support with system upgrades and weekend maintenance. This typically will be 4 Saturdays across the year for maintenance and approximately one week in 20 for resilience.
• Experience of housing management systems such as NEC Housing, Open Accounts, Uniclass or DRS would be advantageous, although not essential.

Why Thirteen

At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.

Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.

• Join a team that’s local at heart but welcomes talent from everywhere.
• Be part of an organisation that values diversity and inclusivity.
• Be a part of a company that offers tailored support services, going beyond just housing solutions.

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.