Support Service Administrator

Allscreens Nationwide Ltd; Leeds; On-site; GBP 18,000 - 23,000; Full time

Job summary

Allscreens Nationwide Ltd in Leeds is seeking a professional receptionist to be the first point of contact for patients, visitors and staff in a healthcare setting. You will greet and direct people, answer calls, maintain confidentiality, and support admin tasks to ensure smooth day-to-day operations, delivering outstanding customer service with empathy and discretion.

Based in our Leeds office, this role requires excellent communication, organisational skills, and a welcoming, professional

Qualifications

• Basic knowledge of office systems and processes.
• Basic working knowledge of Microsoft Office, in particular Microsoft Word and Outlook.
• Knowledge of other MS Office software (Desirable).
• Understands the responsibilities of working with confidential information.
• Demonstrates working knowledge of communication systems (e.g., e-mail, telephone, photocopying).
• Basic knowledge of Mental Health Services (Desirable).

Responsibilities

• Greeting and directing visitors.
• Provide a welcoming, friendly, and professional first point of contact for all patients, visitors, and external partners.
• Greet individuals on arrival, respond to enquiries in a courteous and helpful manner, and ensure visitors are directed efficiently to the appropriate department, clinic, or staff.
• Contribute to creating a positive and supportive experience while maintaining a safe, organised and professional reception environment.
• Manage incoming telephone enquiries in a professional, courteous, and efficient manner, providing accurate information and signposting callers appropriately.
• Demonstrate excellent listening and communication skills, ensuring messages are taken clearly and relayed promptly.
• Support administrative tasks to ensure smooth day-to-day operations.
• Maintain confidentiality and demonstrate empathy when dealing with sensitive situations.
• The role requires excellent communication skills, strong organisational ability, and a commitment to delivering outstanding customer service in a healthcare setting.

Skills

Excellent communication

Organisational ability

Customer service

Tools

Microsoft Word

Microsoft Outlook

Job description

As the first point of contact for visitors, patients, and staff, the receptionist plays a vital role in creating a welcoming and professional atmosphere.

Key responsibilities include:

• Greeting and directing visitors.
• Provide a welcoming, friendly, and professional first point of contact for all patients, visitors, and external partners.
• Greet individuals on arrival, respond to enquiries in a courteous and helpful manner, and ensure visitors are directed efficiently to the appropriate department, clinic, or member of staff.
• Contribute to creating a positive and supportive experience while maintaining a safe, organised, and professional reception environment.
• Manage incoming telephone enquiries in a professional, courteous, and efficient manner, providing accurate information and signposting callers appropriately.
• Demonstrate excellent listening and communication skills, ensuring that messages are taken clearly, accurately, and relayed promptly to the relevant member of staff.
• Supporting administrative tasks to ensure smooth day-to-day operations.
• Maintaining confidentiality and demonstrating empathy when dealing with sensitive situations.
• The role requires excellent communication skills, strong organisational ability, and a commitment to delivering outstanding customer service in a healthcare setting.

Therefore, the following experience is essential:

• Basic knowledge of office systems and processes
• Basic Working knowledge of Microsoft Office, in particular Microsoft Word, Outlook
• Knowledge of other MS Office software (Desirable).
• Understands the responsibilities of working with confidential information
• Able to demonstrate a working knowledge of communication systems e.g. e-mail, telephone, photocopying
• Basic knowledge of Mental Health Services (Desirable).

PLEASE NOTE THIS IS AN OFFICE BASED ROLE WITH NO OPPORTUNITIES TO WORK FROM HOME