Support Security Officer

Mitie Group plc.; Taunton; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

20% colleague discount (after a period

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Group plc. is seeking a Support Retail Security Officer for M&S in Taunton and surrounding areas. You will be a visible, customer-focused security presence, helping to maintain a safe store environment and support colleagues and customers throughout busy retail periods.

The role involves using store tech, staying calm under pressure, and collaborating with team members to prevent loss and respond to incidents, while delivering professional service every day.

Qualifications

• Previous security experience preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Create a safe, welcoming and secure environment for customers and colleagues.
• Protect stores, people and products and respond to incidents.
• Lead with professionalism and stay calm under pressure.
• Use store technology and reporting systems to support operations and incident management.
• Be a visible store presence and provide confident customer service.

Skills

Communication

Interpersonal skills

Calm under pressure

Proactive mindset

Customer service

Job description

Support Retail Security Officer –M&S

Location: Taunton, Weymouth, Yeovil , Bournemouth - Applicants must have own transport and be able to travel to these areas

Salary - £14.90 per hour

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What we're looking for

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

Important Information

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

Excellent Benefits

• £14.90 per hour
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme

Existing Mitie colleagues

• Please ensure that you discuss your application with your current line manager before formally applying.
• Internal job moves are subject to the standard terms for the post being advertised. Enhanced terms cannot be honoured.