Support Security Officer

Mitie Group plc.; Exeter; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Hourly rate £16.20

20% colleague discount

SIA licence renewal

Share Incentive Plan

Job summary

Marks & Spencer in the United Kingdom is seeking a Security Officer to help create a safe, welcoming environment for customers and colleagues. You will stay calm under pressure, lead with professionalism, and protect people, stores and products while delivering great service.

You will be a visible, customer-focused presence, using store technology such as mobile reporting and body-worn cameras to support operations and incident management.

Qualifications

• 5-year checkable UK work history required.
• Customer-focused with calm under pressure.
• Experience using store technology and incident reporting is a plus.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Maintain visibility to deter theft and assist customers.
• Protect store, people and products while responding to incidents.
• Support incident management and store operations with professionalism.
• Collaborate with store colleagues to maintain high standards and safety.
• Adapt to changing situations to support the store.

Job description

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

Excellent Benefits

• £16.20 per hour
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan