Support Secretary/Waiting List Officer

University Hospitals of North Midlands NHS Trust; Stoke-on-Trent; On-site; GBP 24,000 - 26,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated administrative professional to support the delivery of a comprehensive administrative service. In this role, you will be responsible for managing waiting lists, communicating vital information to patients, and maintaining high standards in typing and correspondence. This position offers an excellent opportunity to contribute to a leading healthcare organization that values inclusion and development. If you are passionate about making a difference in the healthcare sector and possess strong administrative skills, this could be the perfect fit for you.

Qualifications

• GCSEs including maths and English are essential for this role.
• Experience in administration and knowledge of medical terminology is crucial.

Responsibilities

• Manage inpatient and outpatient waiting lists according to policy.
• Handle communications with sensitivity and confidentiality.

Skills

Administration/Secretarial Experience

Excellent Communication Skills

Microsoft Office

Audio Typing

Medical Terminology

Problem Solving

Education

5 GCSEs or equivalent (including maths & English)

NVQ Level 2 in Business Administration

Job description

Employer: University Hospitals of North Midlands NHS Trust

Employer type: NHS

Site: Royal Stoke University Hospital

Town: Stoke-on-Trent

Salary: £24,071 - £25,674 per annum

Salary period: Yearly

Closing: 03/01/2025 23:59

Band 3

Job Overview

The post holder will be required to support in the delivery of a comprehensive administrative service. This will involve inpatient and outpatient waiting list management, in accordance with the Patient Access Policy, communicating appointments and admission-related information to patients and carers, and typing correspondence/clinic letters within performance targets as appropriate. The ideal candidate will have administration/secretarial experience along with excellent communication skills.

Main Duties of the Job

1. Waiting list management in accordance with the patient access policy and support in the delivery of UHNM pathway targets.
2. Responsibility for handling telephone and other communications with sensitivity and confidentiality using personal judgement to assess each situation and to deal with accordingly.
3. To deliver a high standard of communication to build and maintain good working relationships.
4. To deliver a high standard of typing.

Working for Our Organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching, and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected.

Detailed Job Description and Main Responsibilities

Please see job description and person specification.

For further information regarding this position please contact:

Jenny Plant

01782 679931

Person Specification

Qualifications

• 5 GCSE's or equivalent (including maths & English)
• NVQ Level 2 in Business Administration (or equivalent experience)
• Experience of working with medical terminology

Q&A

• Knowledge of Microsoft Office package
• Experience of working with medical terminology

Interview

• Ability to work as part of a team
• Audio typing experience
• Ability to problem solve

Important Information About Your Application

• All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
• References - please ensure you provide email addresses for all referees for the last three years of employment.
• We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith, or sexual orientation. Appointment will be based on merit alone.
• Flexible working will be considered in line with Trust policies.
• New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
• We work with ‘trac.jobs’ to support our recruitment process. If you have any queries regarding this please read this privacy notice.

University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.

We will communicate with you regarding your job application via email. Please be aware that we cannot guarantee the security of any emails sent/received via non-encrypted format.

If you would like support completing an application form, please contact the recruitment department on 01782 675533 where one of our trained assistants will be able to help.

At UHNM we are fortunate to receive a high volume of applications for many of our roles; on this occasion, we would reserve the right to close any advert early, therefore please apply without delay!

If you obtained your qualifications overseas, you will be required to provide an official government translation through ECCTIS (formerly known as NARIC). Please note, this is in addition to any professional registration requirements and not a replacement for your qualifications.

If you are currently in the UK on a visa, you must have at least six months remaining on your visa at the time of application to ensure sufficient time for the recruitment and training process associated with the role. The requirement of at least six months remaining on your visa does not apply to a Skilled Worker Visa, as a new Skilled Worker Visa would be required for a new role.

Employer Certification / Accreditation Badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.