Support Secretary, Trauma and Orthopaedics

UHCW NHS Trust; Coventry; On-site; GBP 18,000 - 22,000; Part time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking two part-time Support Secretaries in Trauma and Orthopaedics to ensure timely transcription of trauma clinic letters on the day of the clinic. The role is based at UHCW, ideally Monday to Friday mornings.

Excellent English, meticulous keyboard skills, and the ability to stay calm under pressure are essential as you will handle telephone calls, emails, and general office duties within a busy clinical department.

Qualifications

• Thorough and attentive to detail in a busy clinical setting.
• Ability to work well with others and use initiative.
• Excellent knowledge of English language.
• Experience answering the telephone and handling emails.

Responsibilities

• Transcribe trauma clinic letters on the day of the clinic.
• Maintain accurate and up-to-date records and filing.
• Support general office duties including typing, photocopying and printing.
• Cover in the absence of other team members and manage workload.
• Utilise Trust IT systems to input patient data and distribute correspondence.

Skills

Thoroughness

Attention to detail

Teamwork

Initiative

English language

Telephone handling

Email management

Job description

Support Secretary, Trauma and Orthopaedics

A Vacancy at University Hospitals Coventry and Warwickshire NHS Trust.

T&O have 2 x vacancies for two part time support secretaries whose role is pivotal in the department ensuring trauma clinic letters are transcribed in a timely fashion on the day of the clinic. The transcribing of these clinics is the main responsibility of the post holder. The post holder will be based at UHCW preferably Mon-Fri mornings. Candidates need to have excellent accurate keyboard skills and attention to detail and the ability to remain calm under pressure is essential.

Please be advised that sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received.

You’ll need:

• To be thorough and pay attention to detail
• The ability to work well with others
• The ability to use your initiative
• Excellent knowledge of English language
• Answering the telephone and making calls
• dealing with emails

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation –

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

• To ensure all routine and/or urgent enquiries are effectively and successfully resolved within a prompttimescaleusingowninitiativeorreferringasappropriateandaproperrecordismaintained.
• To ensure wherever possible that all documentation is up to date, in an orderly fashion and availablewheneverdecisionsarebeingmade,liaisingwithdepartmentandTruststafftomaintain an efficientrecord system,prompt transcription and distribution of correspondence in compliance with local/national targets.
• To maintain accurate and up to date internal computer systems and to retrieve and generate informationtoassistintheeffectiveorganisationofallpatients/customersinaccordancewithlocal and national policies and targets.
• To undertake general office duties such as; typing, photocopying, printing and uploading/downloadinginformationto/fromexternalagenciesefficientlyandeffectively.Toreview stationary levels and inform appropriate person when necessary.
• To maintain efficient office management system/procedures to enable the department/clinical teamtooptimisetheircustomer/patientcarebyensuringthatthedataenteredontothesystemsis accurate, complete and up to date, identifying issues and acting accordingly.
• Support new team members by demonstrating and explaining routine dept practices and procedures,undertakingappropriatetraininganddevelopmentwithnewandexistingstaffensuring standards of practice are maintained at all times.
• Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collectedandinputaccuratelyinlinewithTrustguidelines.ThesesystemsmayincludeElectronic Patient Records (EPR), CRRS, Mmodal and Insite.
• Toreceiveallincomingpost,sortinganddistributingitthroughoutthedepartment.
• Provideappropriatecoverintheabsenceofothermembersoftheteam.

For further details of the job role please see attached job description.