Support Secretary, Dermatology | University Hospitals Coventry and Warwickshire NHS Trust

UHCW NHS Trust; Coventry; On-site; GBP 22,000 - 28,000; Full time

Job summary

A large NHS Trust in the UK is seeking a support secretary to join their busy outpatient department. The ideal candidate will have previous experience in healthcare administration and exceptional communication skills. Responsibilities include managing correspondence, booking appointments, and maintaining administrative systems. A commitment to providing high-quality service to patients is essential. This role offers a dynamic work environment within a reputable organisation.

Qualifications

• Previous experience in a similar administrative role within healthcare.
• Capability to work with minimal supervision and demonstrate initiative.
• Ability to integrate well with the existing team and provide quality service.

Responsibilities

• Type correspondence and manage enquiry calls and emails.
• Book outpatient appointments and surgeries.
• Maintain efficient administrative systems and documentation.
• Provide cross-cover and support team members as needed.

Skills

Excellent communication skills

Interpersonal skills

Ability to prioritise tasks

Strong telephone skills

Written communication skills

Capable of undertaking a demanding workload

Job description

About the Role

An exciting opportunity has arisen for a competent, dynamic and forward‑thinking support secretary with previous experience in a similar setting to join one of the busiest outpatient specialities in the Trust. The post holder will work as part of the administration team and provide cross cover during periods of staff absence within the existing team.

The role covers multiple sites including University Hospital Coventry, George Eliot Hospital, Nuneaton, the Hospital of St Cross at Rugby and the City of Coventry Healthcare Centre.

Sponsorship is not eligible for this post.

Key Responsibilities

• Typing correspondence and documents, managing enquiry calls and emails from patients and clinical staff, booking outpatient appointments and surgery, and handling patients' records as part of general office administration duties to support the administration manager, medical secretaries and the clinical team.
• Ensuring all relevant appointments are booked following Trust policy, keeping paperwork up to date (E‑referrals, outpatient waiting list), managing the diary, clinic coordination and responding to patient queries.
• Maintaining an efficient administrative system: keeping documentation up to date and in an orderly fashion, reporting exceptional circumstances, collaborating with all relevant personnel, building working relationships with internal and external departments, and monitoring activity levels to optimise staff resources.
• Assisting with the implementation and maintenance of efficient office management procedures, including time management, arrangement of correspondence and reports, and the establishment of manual and electronic documentation management systems.
• Providing cross‑cover on a reciprocal basis, supporting team members, undertaking staff training and development as required, and supervising day‑to‑day tasks where necessary.

Key Requirements

• Articulate and capable of undertaking a demanding workload.
• Excellent communication and interpersonal skills with the ability to prioritise tasks.
• Capability to work with minimal or no supervision and demonstrate initiative.
• Strong telephone and written communication skills.
• Previous experience in a similar administrative role within healthcare.
• Ability to integrate well with the existing team and provide quality service to all patients.

Employer Information

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. The Trust is committed to building an inclusive organisation that reflects diverse society and upholds equality, respect, dignity and human rights. We are proud to be a Pathway to Excellence® designated organisation.

Additional Details

This advert closes on Wednesday 3 Dec 2025. Applications are accepted until the role is filled.