Citizen Services Support Officer – Central Registration

Hertfordshire County Council; Hatfield Woodhouse; On-site; GBP 26,000 - 27,000; Full time

Job summary

Hertfordshire County Council in Hatfield is seeking two Support Officers to join the Registration and Citizenship Service Central Services Team. You will handle calls and emails, advise on life events, and book appointments for marriages, civil partnerships, births and deaths, ensuring accurate records and compliant guidance.

The role includes dealing with high volumes, supporting the public with clear information, and working with the registrars across eight offices.

Qualifications

• High level of literacy and accurate written communication.
• Attention to detail in handling records and bookings.
• Proficiency with Microsoft Office and general IT skills.
• Clear, effective communication with a wide range of people.
• Excellent telephone manner when dealing with the public.

Responsibilities

• Take calls and emails from the public and advise and book appointments for marriages, civil partnerships, births and deaths.
• Explain clearly and concisely complex registration rules, regulations and legislation to the public.
• Handle high-volume enquiries and maintain accurate records in the system.
• Work as part of the central services team to support registration services across Hertfordshire.

Skills

Literacy

Attention to detail

IT competence

MS Office

Communication

Telephone manner

Tools

Microsoft Office

Job description

Hertfordshire County Council in Hatfield is seeking two Support Officers to join the Registration and Citizenship Service Central Services Team. You will handle calls and emails, advise on life events, and book appointments for marriages, civil partnerships, births and deaths, ensuring accurate records and compliant guidance.

The role includes dealing with high volumes, supporting the public with clear information, and working with the registrars across eight offices.