Registration & Citizenship Support Officer

Hertfordshire; Hatfield; On-site; GBP 26,000 - 27,000; Full time

Job summary

Hertfordshire County Council’s Registration and Citizenship Service is recruiting for Support Officer x 2 at The Old Courthouse, Hatfield. Permanent and fixed-term roles (37 hours or 22.5 hours) with salary starting at £26,016 and progression to £27,274 per annum pro rata for part-time staff.

Office-based, no hybrid arrangement, closing date 11 November 2026. Role involves handling high-volume calls and emails, advising the public on life events, and producing certificates from the county

Qualifications

• High level of literacy.
• IT competence - Experience of using Microsoft Office is essential
• Ability to communicate effectively with a wide range of people
• Excellent telephone manner
• Experience working within civil registration or comparable service
• Experience using photoshop or equivalent software

Responsibilities

• Handle central services by taking calls and emails from the public, advising and making bookings for life events.
• Explain complex rules, regulations and legislative requirements to members of the public clearly and concisely.
• Collaborate with registrars in the eight register offices around the county.
• Produce certificates for marriages, births and deaths from the archive.

Skills

Literacy

IT competence (Microsoft Office)

Communication

Telephone manner

Civil registration experience

Photoshop

Tools

Microsoft Office

Job description

Hertfordshire County Council’s Registration and Citizenship Service is recruiting for Support Officer x 2 at The Old Courthouse, Hatfield. Permanent and fixed-term roles (37 hours or 22.5 hours) with salary starting at £26,016 and progression to £27,274 per annum pro rata for part-time staff.

Office-based, no hybrid arrangement, closing date 11 November 2026. Role involves handling high-volume calls and emails, advising the public on life events, and producing certificates from the county