Support Officer / Supported Housing Assistant

a2dominion; Guildford; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading organization in supported housing seeks a Support Officer to provide person-centred support for clients achieving independence. This full-time role involves engaging with clients, assessing their needs, and coordinating support while ensuring adherence to safeguarding principles. With competitive compensation and generous benefits, this position offers a meaningful contribution to the community.

Benefits

25 days holiday, increasing to 28 after 3 years

Up to 8% contributory pension

Flexible working arrangements

Investment in learning and development

Annual allowance for health and lifestyle benefits

Cycle to Work Scheme

Qualifications

• Full driving licence and own vehicle are essential.
• Experience with clients facing substance misuse and mental health issues is desirable.
• Knowledge of safeguarding protocols is essential.

Responsibilities

• Deliver person-centred support to clients in supported accommodation.
• Assess referrals and engage with prospective clients.
• Ensure all documentation and records are maintained accurately.

Skills

Communication

Organizational Skills

Independence Support

Networking

Crisis Management

Education

GCSEs in Maths and English (Grades A*-C)

Tools

MS Office

Job description

Support Officer / Supported Housing Assistant who has experience working in a customer-facing / person-centred role, with working knowledge of how to support people in achieving and maintaining independence, is required to join our team at A2Dominion.

SALARY: £25,148 - £26,472 per annum + Generous Benefits (see below)

LOCATION: Guildford, Surrey (GU1) – Fully Site Based with travel across other sites including Woking (GU21) and Waverley (GU8) (business travel costs covered between locations)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 Hours per Week, Monday to Friday 9am – 5pm

PLEASE NOTE: A Full Driving Licence and your own vehicle is essential to travel between sites (mileage will be reimbursed for business travel)

JOB OVERVIEW

We have a fantastic new job opportunity for a Support Officer / Supported Housing Assistant who has experience working in a customer-facing / person-centred role, with working knowledge of how to support people in achieving and maintaining independence.

Working as the Support Officer / Supported Housing Assistant, you will deliver high-quality person-centred support to customers living in supported accommodation services.

As a Support Officer / Supported Housing Assistant, you will work in accordance with Person-Centred principles, enabling clients to sustain their tenancies by promoting independence, freedom, and choice.

DUTIES

Your duties as a Support Officer / Supported Housing Assistant will include:

• Assess referrals and engage with prospective clients using a person-centred approach. Liaising with health professionals, other agencies, and colleagues as appropriate.

• Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights, and responsibilities under their tenancy/occupation arrangements, and all related procedures.

• Agree and review client Independent Living Plans and Risk Assessments regularly.

• Flexibly deliver the support identified in an Independent Living Plan through regular person-centred contact, taking follow-up action, and coordinating wraparound support from other agencies if required.

• Forge and maintain links with partner agencies and other key stakeholders.

• Report any safeguarding concerns involving vulnerable people, attending case conferences and meetings as required.

• Ensure all relevant documentation and records are completed and submitted accurately and promptly.

• Contribute to the collection of data for statutory returns.

• Empower clients to ensure safety, security, and cleanliness of the project, including adherence to policies and procedures and reporting repairs as necessary.

• Handle complaints and representations following policy, and undertake investigations if needed.

• Work outside standard hours as needed to deliver services, following lone working procedures.

CANDIDATE REQUIREMENTS

• Full driving licence and own transport are essential.

• Educated to GCSE level or equivalent in Maths and English (Grades A*- C).

• A working knowledge of supporting people to achieve and maintain independence is essential.

• Experience with clients experiencing substance misuse and mental health issues is desirable.

• Previous experience in housing is desirable but not essential.

• Safeguarding knowledge and experience are essential.

• Experience supporting diverse client groups.

• Ability to work independently and network effectively with partner agencies, community, and stakeholders.

• Strong organizational skills, including time management and target achievement.

• Effective communication skills at various levels.

• Ability to handle distressed and aggressive clients.

• Intermediate MS Office skills.

BENEFITS

• 25 days’ holiday (plus Bank Holidays), increasing to 28 days after 3 years.

• Up to 8% contributory pension.

• Flexible working arrangements.

• Investment in learning and development.

• Annual allowance of up to £300 for health and lifestyle benefits.

• Cycle to Work Scheme for cycling equipment with salary deductions.

We encourage applications even if you do not meet 100% of the criteria, as we value diverse experiences.

NO AGENCIES PLEASE

APPLY TODAY…

By applying, you consent to your details being shared with our client for this role.

JOB REF: AWDO-P13561

This job is advertised by AWD online on behalf of a2dominion Group Ltd.